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Manager's Role in Learning and Performance Improvement

The Performance Improvement Blog

Individual, team, and enterprise performance can’t improve without learning. Learning isn’t in addition to a manager’s job; it IS a manager’s job. By “learning” I mean acquiring the knowledge, skills, attitudes, and beliefs that help individuals, teams, and whole organizations improve performance.

Roles 207
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Cultivate a Culture of Customer Service

CLO Magazine

Training was key to drive a companywide culture that strives to deliver flawless execution on time, the first time, every time. To do that, everyone in the region needed to learn new skills, attitudes and behaviors. Further, the positive effects of the training had to be measurable and have a lasting effect.

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The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

But the challenge for many companies is being able to isolate online learning from all the other factors in your company—factors like process improvements, new productivity apps, or culture change. Level 2: Learning. Attitude (“I believe this will be worthwhile to do on the job”). Actionable Learning Analytics.

Analytics 130
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Highlights From Day Two of the Spring 2011 Chief Learning Officer Magazine Symposium

CLO Magazine

Whitmore mentioned that AlliedBarton security officers are always expected to lead by example, promote and embody the culture, values, and benefits of the company with passion, and assume ownership. He mentioned that strong leadership increases employee attitude by 10 percent and customer service by 4 percent on average.

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Make Learning Learning Viral-Worthy to Make It Last

CLO Magazine

Wlodkowski, along with Margery Ginsberg, developed a four-dimension framework to teach and enhance adult learning called the Motivational Framework for Culturally Responsive Teaching. And to build the right attitude, instructors should give learners the opportunity to choose how they’re going to explore particular content.