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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

The past couple of years have not been easy for customer service teams. The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance. The training and resources the customer service team rec eives on a daily basis will show in the quality of service delivered.

Adoption 170
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CEO-Insights | Bridging the Gap: From Data Analytics to Sales Performance Impact in Pharma

PDG

Ceo insights Bridging the Gap: From Data Analytics to Sales Performance Impact in Pharma Written By: Dave Manning October 23, 2023 – 7 min read Life sciences companies heavily invest in advanced systems to enhance their modeling, simulation, and data analytics capabilities. What do we mean by that?

Sales 52
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Boost Employee Performance with Employee Training Software

Appsembler

That’s where employee training software streamlines and enhances training processes, resulting in improved employee performance and overall organizational growth. Key features to consider include a robust Learning Management System (LMS), course authoring tools, reporting and analytics capabilities, and compliance management features.

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HR Strategy and People Analytics: The Dream Team

Inquisiq

HR strategy in 2024 is about crafting a collection of highly targeted policies and procedures to turn a bunch of talented staff into a cohesive team on a mission. It’s a guiding light, ensuring your employees have the tools, knowledge, and support they need to rock their jobs. Sounds great, right? But what does it actually mean?

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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The Evolving Face of Embedded Performance Support

Learnnovators

THE QUOTE: “ Design and develop performance support solutions with a focus on context, not content.” – Jeremy Smith. “ business problems are more complex and hence demand quicker, effortless, and effective performance support solutions than ever before. You can’t teach people everything they need to know.

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Overcoming Initial Hurdles in People Analytics Adoption

Inquisiq

Overcoming Initial Hurdles in People Analytics Adoption Integrating human resources analytics into your HR strategy can take the guesswork out of day-to-day decision-making processes, improve talent retention, and help the organization become more nimble. What Is HR Analytics? What Is HR Analytics?