Coaching Customer Service Expert Ratio 
Dashe & Thomson
MARCH 22, 2011
Blended learning may be a newer phenomenon in the corporate world, but coaches have been using a mixture of video, instructor-led, experiential and peer-to-peer learning for decades. After a game is complete, the coach will break down the film, showing players what they did right and wrong. Liam McCoy: Thanks for this. Properly d.
Dashe & Thomson
JANUARY 14, 2011
Check out these posts for more tips and tricks: What Everyone Should Know about Working with Subject Matter Experts by Tom Kuhlmann, Rapid E-Learning Blog and Working with Subject Matter Experts posted in The Learning Circuits Blog. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Properly d.
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Dashe & Thomson
JANUARY 14, 2011
Check out these posts for more tips and tricks: What Everyone Should Know about Working with Subject Matter Experts by Tom Kuhlmann, Rapid E-Learning Blog and Working with Subject Matter Experts posted in The Learning Circuits Blog. Im a problem-solver and thoroughly enjoy helping clients succeed and look good. Properly d.
Dashe & Thomson
APRIL 23, 2011
Personally, I’m still working on every new project to fine tune the proper “documentation ratio.&# Properly documenting expectations, responsibilities, and success factors can be one of the most vital aspects of successful project management, but it’s so often overlooked or treated as merely an exercise. Properly d.
Dashe & Thomson
JANUARY 30, 2011
Clients and subject matter experts tend to expect training similar to what they’ve seen before, and odds are, your client doesn’t have a lot of exposure to a variety of training options. All you have to do is put their words to paper, design the desired instruction and begin training. You have a choice! Liam McCoy: Thanks for this.
Dashe & Thomson
FEBRUARY 10, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.
Dashe & Thomson
FEBRUARY 9, 2011
Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
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