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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

Like many enterprise learning companies, we are actively brainstorming ways to incorporate collaborative Web 2.0 In the article she gives some scary statistics: Our recent study showed that 30 percent of US companies spent money on informal learning tools or services in 2010. In dollar figures, spending is minimal.

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Employee Productivity.

Metrics 113
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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Accounting tips for SAAS companies

Coreaxis

Accounting tips for SAAS companies In today’s rapidly evolving digital landscape, software-as-a-service (SAAS) companies have become increasingly prevalent. These companies provide online services to customers under subscription-based models, offering convenience, flexibility, and cost-effectiveness.

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Customer Excellence Pledge

eLearning 24-7

Other learning system vendors will note again privately that they landed X number of customers from the Y vendor, all due to support issues. I am working right now, with three consumer clients, all of which cited as a key factor for wanting to leave their current system, was due to the lack of support and service.

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