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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Accounting tips for SAAS companies

Coreaxis

Accounting tips for SAAS companies In today’s rapidly evolving digital landscape, software-as-a-service (SAAS) companies have become increasingly prevalent. These companies provide online services to customers under subscription-based models, offering convenience, flexibility, and cost-effectiveness.

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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

The ISO 9000 compliance team cries “success” if the documentation is complete. This can be especially true in the training field, where the training department’s ideas of success can be vastly different from a harried team manager who wants to minimize lost productivity due to excessive training.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

Business networking not only brings new business and new talent, but it supports collaboration – whether it’s collaborating with internal team members or making connections outside of the organization. Networking comes naturally for some people, but not-so-much for others. Rob Mueller: Great post on using games as a training device.

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Five Project Management Maxims We All Know (But Often Forget)

Dashe & Thomson

Check in frequently for updates, but don’t make it an event your team members fear. You need to know that deadlines are being met and budgets not exceeded, and your team needs to be able to air concerns and get help. You’re the face of the team – represent. Profound statement? Of course, not. One we often forget? Listen first.

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Five Project Management Maxims We All Know (But Often Forget.

Dashe & Thomson

Check in frequently for updates, but don’t make it an event your team members fear. You need to know that deadlines are being met and budgets not exceeded, and your team needs to be able to air concerns and get help. You’re the face of the team – represent. Profound statement? Of course, not. One we often forget? Listen first.