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Managed Learning Services: A Key Approach to Minimize Transition Risks

Infopro Learning

In today’s rapidly changing economic landscape, companies are facing various challenges as they navigate risk management decisions. This is where managed learning services come in, offering a solution to reduce the risks associated with transitions.

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10 Customer Service Solutions

Ed App

The type of service provided to customers can make the difference between whether a brand or organization succeeds or fails. The best customer service solutions train your employees to offer superstar services and allow you to measure their performances so you can do adjustments along the way. That’s exactly what EdApp does.

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Making Supply Meet Demand in a More Diverse World

OpenSesame

In the year 2000, global management consulting company McKinsey and Company , released a report that noted a trend in which diverse companies were outperforming their non-diverse counterparts on profitability. Beyond that definition, supplier diversity has evolved into a must-have in many companies around the world.

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7 Steps for Effectively Handling Customer Complaints

KnowledgeCity

In the world of customer service, complaints are always going to arise—it’s how you deal with them that sets you apart from your competition and keeps you on the path to success. If you or your company made a mistake, admit it. This is your chance to rebuild your reputation in the customer’s eyes. Say You’re Sorry.

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6 Strategies to Reinvent the Way We Lead

CLO Magazine

Most of them are viewed as cost centers — fringe activities associated with compliance, representation and reputation management — rather than profit centers that enable sustainable growth through opportunities previously unseen. We can no longer solve for inclusion through historical perspectives of diversity. Of course not.

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[from gminks] Social Learning Measurement : eLearning Technology

Tony Karrer

Because, honestly, we don’t care if they learn if they don’t use it for the benefit of the company. Pretty soon, well also see the advent of reputation management, auto-generated ONA maps, and new reports on stuff like sentiment analysis, key influencers, and "hot" topics. So the benefit is what we measure.

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7 Warning Signs Your Business Needs A Learning System

KnowledgeAnywhere

In addition to hindering productivity, a revolving door of employees can damage your company’s reputation. Your online reputation can have a major impact on traffic and revenue. With customer reviews serving as the building blocks for your reputation, it’s up to you to take the necessary steps to improve your reviews.