Play.ht

FEBRUARY 26, 2025

This is where conversational AI agents step in, enhancing customer experience by providing instant, intelligent, and personalized support. Customers expect quick, personalized, and seamless interactions with businesses. But with growing demands, human support teams often struggle to keep up.

Conversation 52

Conversation Custom Interactive Support 52

Experiencing eLearning

NOVEMBER 8, 2022

In that case, we wanted them to both listen to the conversation and look at the environment. For some projects, I use a conversation-driven approach rather than a branching scenario. My previous post on media options for conversation-driven learning weighs the pros and cons of video, animation, photos, illustrations, and voice over.

Voice 101

Voice Video Learning Objects Conversation 101

Experiencing eLearning

NOVEMBER 23, 2021

I had a great conversation with Betty Dannewitz on her If You Ask Betty podcast. We spent most of our time talking about tools for drafting and building branching scenarios: Twine Google Forms Miro BranchTrack ChatMapper. Each of those tools has advantages and disadvantages for different situations.

Podcasts 594

Podcasts Podcaster Podcasting Miro 594

Experiencing eLearning

FEBRUARY 15, 2022

Conversational tone. Research supports writing with a conversational tone, including using second person (you) to address the learner directly. Using contractions is also part of conversational language. Every single time I write a voice over script, I aim for that conversational tone. What does that mean?

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Research Informal Compliance Training Write Blog 572

Experiencing eLearning

AUGUST 29, 2023

Prompt to continue on the ideal path (not a great prompt) Continue the conversation starting with You ask, “Rita, would you like to share your perspective first, or shall we start with Oliver?” It gave me a long conversation instead of just a little bit of the next part of the conversation before the next choice.

Alternatives 416

Alternatives Write Blog Conversation Ideas 416

Experiencing eLearning

FEBRUARY 7, 2023

This conversation was recorded shortly after I was announced as part of Eduflow’s list of top 100 most influential people in learning , so we talked about that top 100 list, my career trajectory, and how I became well-known in the field of instructional design. I swear, it makes sense in context. or Spotify.

Podcasts 450

Podcasts Podcaster Podcasting Instructional Design 450

Experiencing eLearning

AUGUST 3, 2021

Simple conversation: Rise. For a simple 2-person conversation simulation without extensive branching, I might use the Rise scenario block. Try the Rise conversation example. If I can get Twine to be polished enough, I can remove that whole rebuilding process for many projects. . Examples for when to choose each tool.

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Tools Simulations Miro Google 558

Experiencing eLearning

JUNE 29, 2021

One of the themes of our conversation was how emotionally engaging content can improve learning outcomes. One quote they pulled from our conversation was, “I see increasing interest in doing more than just checking a box to say the training was done.” We talked broadly about trends in workplace training. Trends in learning.

Podcasts 450

Podcasts Podcaster Podcasting Blended Learning 450

Experiencing eLearning

SEPTEMBER 24, 2024

Russell Sweep recently interviewed me for the L&D Hot Seat podcast for a conversation on scenario-based learning. That means you can hear a bit of some sample conversations for how I would handle objections in my conversations with clients, stakeholders, and SMEs.

Podcasts 408

Podcasts Podcaster Podcasting Portfolio 408

Experiencing eLearning

SEPTEMBER 14, 2021

Addressing learners directly, using a conversational tone, and aiming for plain language all help learners. Addressing learners directly, using a conversational tone, and aiming for plain language all help learners. Helping stakeholders see the benefits of better design will ultimately give them better results.].

Score 595

Score Tagging Instructional Instruction 595

Experiencing eLearning

JULY 16, 2024

We did run a little longer in our conversation than her target episode length, so this is almost an hour long. Check those pages for links to resources mentioned in our conversation. Joanie is just a delightful person who I truly enjoy speaking with. We had waaay too much fun chatting together.

Podcasts 415

Podcasts Podcaster Podcasting Simulations 415

Experiencing eLearning

MARCH 30, 2021

Shifting the conversation. ” Closing the conversation. This conversation is fictionalized, but it’s based on several real experiences. How do you shift the conversation from just being an order taker to doing real instructional design work or performance consulting? I didn’t realize you did so much.”

Slides 419

Slides PowerPoint Instructional Design Analysis 419

Experiencing eLearning

MARCH 21, 2023

.” I realize that may feel like “dumbing down,” but research has shown that a conversational tone like the second version leads to better learning retention. The conversational version is much more likely to help workers recognize the relevance of the training than the full learning objective.

Learning Objects 533

Learning Objects Learning Objectives Attention Instructional Design 533

Experiencing eLearning

JANUARY 31, 2023

We had a lively conversation for about an hour about Bruno, Abuela, the Encanto movie, storytelling, and how it relates to learning and development. As a side note, if you haven’t watched the movie, this conversation will probably be hard to follow. I was part of the discussion for episode two: Let’s Talk About Bruno.

Podcasts 450

Podcasts Podcaster Podcasting Movie 450

Experiencing eLearning

JULY 6, 2021

This includes immediate feedback after each choice, right or wrong (appropriate for an audience with zero background in motivational interviewing, even if it breaks up the conversation). After each wrong choice, you get feedback and then are forced to pick the correct choice to continue the conversation.

Instructional Design 474

Instructional Design Video Examples Portfolio 474

Experiencing eLearning

SEPTEMBER 1, 2020

Luis Malbas of TLDC hosted a conversation with Matthew Piece, Jonathan Rock, and me. It was a really fun, geeky conversation. Check out my previous conversations with TLDC: Go Beyond Boring: Creating Scenario-based Learning That Engages Participants Instructional Design Certificate or Master’s Degree. More from TLDC.

Games 374

Games Roles Instructional Design Podcasting 374

Experiencing eLearning

SEPTEMBER 21, 2021

Our conversation focused on storytelling for L&D. I had the pleasure of speaking with Sandhya Lakhanpal on her new podcast, Redefine Instruction. She launched this summer with Tim Slade as her first guest. We discussed a range of options for using storytelling and scenario-based learning.

Webcast 450

Webcast Podcasts Podcaster Podcasting 450

Experiencing eLearning

JULY 28, 2020

It only has 10 questions, plus some additional conversation segments with forced choices and several endings. Try the scenario. Try the scenario yourself to see how it works. This will open the form in a new tab.). This is a short scenario. You can compare this branching scenario in Google Forms to the same scenario built in Articulate Rise.

Google 618

Google Articulate Score Embed 618

Spark Your Interest

NOVEMBER 23, 2022

An example of an instructional goal could be the learner now being able to facilitate conversations about consent using a model included in the course. And it’s always critical to determine the most significant consequences if someone doesn’t perform an activity or action correctly.

Course 264

Course Develop eLearning Examples 264

Experiencing eLearning

NOVEMBER 22, 2022

We covered several topics in our 20-minute conversation. Inga Breede from this educational technology group recently interviewed me for their podcast. We talked about scenario-based learning and specifically about branching scenarios. What we discussed. When should branching scenarios be used in learning experiences?

Podcasts 450

Podcasts Podcaster Podcasting Player 450

Experiencing eLearning

AUGUST 9, 2022

I recently had a lovely conversation with Dr. Luke Hobson for his podcast. We talked about everything freelance: knowing when to start, time tracking, finding clients, creating an LLC, pricing projects, making sure clients are the right fit, and more. Listen to the podcast. You can listen to the podcast here.

Podcasts 507

Podcasts Podcaster Podcasting eLearning Consultant 507

Upside Learning

APRIL 24, 2025

This phase shows how to link learning to KPIs like sales conversions and customer satisfaction, using pre/post comparisons and impact stories to demonstrate ROI and guide future strategy. Feedback fuels refinement, and refinement drives results. Case Studies: Learning Designed with Intent Real Outcomes.

Guide 249

Guide Business Case Study Metrics 249

Experiencing eLearning

APRIL 20, 2021

I built the sample below in a little less than 2 hours, almost all of which was actually writing the conversation and choices. Using Twine and the Trialogue story format, you can build a simple chat simulation in a few hours. The story format controls all of the formatting and technical features. Forced choices, not a true chatbot.

Simulations 508

Simulations Sample Examples Format 508

Experiencing eLearning

MARCH 7, 2023

Next, you’ll examine samples to learn what makes writing sound “conversational” rather than stiff. You’ll practice drafting conversational dialogue between two characters. You’ll explore resources for creating characters that reflect a diverse workforce.

Conference 443

Conference Diversity Training Examples Instructional Design 443

Experiencing eLearning

SEPTEMBER 19, 2023

We recorded this conversation shortly after Eduflow announced their list list of top 100 most influential people in learning , so we talked about that top 100 list. Holly and I had a wide-ranging conversation on technology from historical changes through ChatGPT, AI, and future shifts in the field.

Instructional Design 418

Instructional Design Instruction Instructional Design 418

Experiencing eLearning

JUNE 28, 2022

While a lot of the conversations on edtech can be either naively glowing or depressingly cynical, Stella discussed both the good and bad in the industry. Now we can shift the conversations to the how and the what. This was a valuable conversation on challenges communicating with stakeholders. They already see the why.

Diversity Training 451

Diversity Training Compliance Training Conference Articulate 451

Experiencing eLearning

MARCH 1, 2022

The tool has some limitations, but it’s very efficient for creating branching scenarios with conversations. Even with those limitations, iSpring is a solid choice for building branching scenarios quickly, especially conversation simulations. Try the branching scenario.

Simulations 441

Simulations Score eLearning Tools RSS 441

Experiencing eLearning

MARCH 23, 2021

Jacqueline Hutchinson of The Lounge podcast and I had a lovely conversation on scenario-based learning. On TLDC, we had a conversation about role playing games like D&D and instructional design with Matthew Pierce, Jonathan Rock, & Luis Malbas. Listen to us chat about types of scenarios for learning, how to use them, and more.

Compliance Training 563

Compliance Training Podcasts Podcaster Podcasting 563

Experiencing eLearning

JULY 25, 2023

I made the request shorter and specified that I want a single conversation. The script should include dialogue between Oliver and Rita in a single conversation as they argue about a process. I don’t want so much instructional feedback in my scenario; I want to continue this with more conversation.

Attitudes 408

Attitudes Write Blog Conversation Open 408

Experiencing eLearning

FEBRUARY 9, 2021

These are the questions I answered during our conversation. If the video isn’t embedded above, you can watch the recording on YouTube or on Crowdcast. Questions answered. The attendees asked some great questions. The order listed here is slightly different from the actual order; I grouped similar questions together.)

Cognitive 520

Cognitive Learning Objects Slides PDF 520