Ontuitive

JANUARY 19, 2023

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170

Adoption Adopt Performance Support Support 170

Play.ht

APRIL 15, 2024

Ever since I started working in AI, I’ve seen firsthand how conversational AI for customer service technology can transform the way we interact with customers. It’s fascinating to see how these tools are not just changing, but significantly improving the customer experience across various sectors.

Customer Service 40

Customer Service Conversation Services Custom 40

fewStones

MAY 10, 2024

In this article, we will provide all the necessary info you need to start creating your own — the what, why, and especially the who — professional corporate training video production company you should hire. These videos are beneficial for sales teams, customer service representatives, and clients.

Productivity 52

Productivity Product Compliance Training Diversity Training 52

Ed App

JULY 29, 2022

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

Customer Service 40

Customer Service Coaching Services Authoring Tools 40

eFront

NOVEMBER 28, 2017

Training can boost employee productivity, creativity and competitive advantage, which altogether means a return on investment (ROI) that you can be proud of. But it’s not all doom and gloom because training metrics can help you catch those nasty issues before they’re repeated, and improve the value of your training efforts.

Metrics 49

Metrics Effectiveness Authoring Tools eLearning 49

Coreaxis

MAY 5, 2024

Accounting tips for SAAS companies In today’s rapidly evolving digital landscape, software-as-a-service (SAAS) companies have become increasingly prevalent. These companies provide online services to customers under subscription-based models, offering convenience, flexibility, and cost-effectiveness.

Metrics 52

Metrics Companies Authoring Tools Tips 52

IT Training Department Blog

SEPTEMBER 18, 2023

The magic of every company on earth isn’t the product, it’s the employees and the experience they create for customers. Staying ahead of the competition takes more than a great product. That means you’ll likely get a boost of productivity and innovation within your company. Hiring employees is expensive.

Cost 57

Cost Companies Technology Productivity 57

Degreed

APRIL 24, 2024

However, the question is problematic because it assumes that learning at work always deters productivity. If companies also invest in other kinds of learning like experiential learning and learning in the flow of work, you’ll boost learning without pulling employees away from productivity.

Metrics 52

Metrics Companies Suite Juice 52

KnowledgeAnywhere

OCTOBER 18, 2023

The cost of compliance for large businesses could amount to a staggering $10,000 per employee. Pain Point #2: Cybersecurity Threats The digitization of banking services has been a double-edged sword. The banking industry incurs the highest cybercrime costs, averaging $18.3 million per company annually.

Compliance Training 84

Compliance Training Industry Customer Service Metrics 84

Acorn Labs

FEBRUARY 27, 2024

What you need are tangible metrics to measure performance against which can also be translated into actionable outcomes. Let’s say your business’s goals include improving its customer service scores like its Net Promoter Score (NPS). maybe managers are influenced by recent events, or favour some employees over others).

Performance Support 52

Performance Support Performance Metrics Management 52

Acorn Labs

FEBRUARY 27, 2024

What you need are tangible metrics to measure performance against which can also be translated into actionable outcomes. Let’s say your business’s goals include improving its customer service scores like its Net Promoter Score (NPS). maybe managers are influenced by recent events, or favour some employees over others).

Performance Support 52

Performance Support Performance Metrics Management 52

Wahoo Learning

MAY 25, 2023

But what is the secret to ensuring your distributors are well-equipped to represent your brand and products? The process of distributor training is educating and empowering your distributors to ensure they have the necessary skills, knowledge and resources to represent your brand and products effectively in the market.

Compliance Training 80

Compliance Training Diversity Training Blended Learning Metrics 80

Epilogue Systems

MARCH 6, 2024

By embracing process automation, companies are not just streamlining workflows; they’re catapulting themselves into a realm of heightened productivity and strategic advantage. This is done to minimize costs, increase efficiency, and streamline processes. Cost Savings : Automation cuts down labor costs and operational expenses.

Examples 52

Examples Benefits Metrics Compliance Training 52

BrainCert

MAY 30, 2024

Personalized Instructional Content: A customer LMS efficiently delivers personalized instructional content that enables customers to succeed and thrive when using a company’s products or services. This misalignment can lead to inefficiencies, wasted resources, and a poor customer experience.

LMS 52

LMS Custom Compliance Training Learning Management System 52

Acorn Labs

JANUARY 24, 2023

When learner engagement increases, you'll notice: Increased productivity and performance. Engaging employees with their training lowers turnover and saves on recruitment costs. When engagement drives productivity and performance, your workforce becomes more efficient, producing more, selling more, and increasing your ROI.

ROI 52

ROI Metrics Kirkpatrick Customer Service 52

STRIVR

OCTOBER 17, 2023

While customized or self-authored VR learning experiences are the right approach for many enterprise organizations, off-the-shelf VR has its place, too. You have the ability to finetune your specific learning objectives and build out VR training modules that capture metrics with precision.

Compliance Training 52

Compliance Training Metrics Learning Objects Cognitive 52

Coreaxis

SEPTEMBER 4, 2023

OUR BLOG What is Cost of Goods Sold (COGS)? Cost of Goods Sold (COGS) is an important financial metric used to calculate the direct costs associated with producing or providing goods or services. COGS is particularly relevant to businesses that sell physical products.

Metrics 52

Metrics Guidelines Cost Methods 52

Aptara

FEBRUARY 3, 2022

Startups and small companies bring innovative products and services to market and focus their attention primarily on developing, marketing, and selling. One thing that becomes an obvious and necessary business requirement and expense is supporting customers post-purchase or perhaps to field inquiries. Optimizing Business Costs.

Outsource 98

Outsource Support Custom Business 98

Wahoo Learning

MARCH 20, 2024

Controlling supply chain complexity – Enhancing efficiency, reducing costs, and improving resilience against disruptions Compliance and risk management – Mitigate risks such as fines, legal challenges, or reputational damage that can arise from non-compliance.

Compliance Training 93

Compliance Training Diversity Training Performance Support Outsource 93

KnowledgeAnywhere

MAY 23, 2024

It encompasses a broad range of activities aimed at enhancing the capabilities and productivity of employees. Whether it’s introducing new technologies, improving customer service, or fostering leadership skills, employers drive the initiative by setting goals and expectations.

Diversity Training 52

Diversity Training Develop Compliance Training Association LMS 52

Acorn Labs

JANUARY 24, 2023

When learner engagement increases, you'll notice: Increased productivity and performance. Engaging employees with their training lowers turnover and saves on recruitment costs. When engagement drives productivity and performance, your workforce becomes more efficient, producing more, selling more, and increasing your ROI.

ROI 52

ROI Metrics Kirkpatrick Customer Service 52

Integranxt

NOVEMBER 8, 2023

Within this realm, workflow automation solutions stand out as transformative tools, enabling organizations to streamline their processes, reduce manual effort, and significantly enhance productivity. Financial institutions have embraced workflow automation to expedite loan processing, fraud detection, and customer service responses.

Metrics 52

Metrics Liability Compliance Training Cornerstone 52

ReadyTech

SEPTEMBER 9, 2022

With SaaS software, you can train employees on all aspects of their roles, from handling customer service questions to managing inventory. Misaligned expectations between managers and employees can lead to substandard results, especially in customer service and sales roles. Increase Productivity for Employees.

Software 52

Software Metrics Benefits Online 52

Appsembler

SEPTEMBER 30, 2021

This blog post explains how you can develop a customer training plan that will help alleviate the burden on your customer service and IT team, add interactivity to your training offerings, while reducing costs and creating new revenue streams. Involve Your Customers in the Process. Develop Your Content.

Custom 52

Custom Program Metrics Develop 52

The Performance Improvement Blog

NOVEMBER 1, 2012

An organization has to do something with those metrics in order to “get done” what needs to get done, i.e., organizational learning, performance improvement, and change. In that post I argue that measurement is not enough. By all means, measure everything that is important to the success of your organization.

Metrics 197

Metrics Write Blog Behavior Customer Service 197

Attensi

MARCH 4, 2024

Cost efficiency and ROI With the right skills and competencies in place, you can repurpose staff or adopt a leaner operation. The cost for boots-on-the-ground training, like travel costs and time in person, versus the mobility and instant access of the simulation solutions contributes directly to ROI and annual training budgets.

Simulations 52

Simulations Metrics Social Networks Liability 52

Integranxt

NOVEMBER 1, 2023

Take, for example, the use of AI-driven chatbots in customer service, significantly enhancing user experience and operational efficiency. AI-driven process optimization can significantly reduce operational costs and improve productivity. Utilizing advanced metrics and KPIs can provide insightful evaluations.

Integrate 52

Integrate Digital Strategy Metrics 52

learnWorlds

JULY 8, 2022

Customer satisfaction (CSAT) is a way of measuring how content and satisfied your customers are with your company’s product and services. It is used to help you understand how well your customer experience meets your customers’ expectations , and how potential buyers perceive your product.

Custom 52

Custom Metrics Business Score 52

Docebo

FEBRUARY 23, 2022

More importantly, they must receive ongoing online training (beyond initial onboarding) that allows them to fine tune their skills, learn about the latest products, and brush up on work related tasks. Mentoring encourages social learning (which is a highly effective way to train employees without incurring additional training costs).

Organization 130

Organization Online Mentoring Training 130

Roundtable Learning

APRIL 22, 2021

By 2030, 23 million jobs worldwide are set to use virtual reality (VR) or augmented reality (AR) for training, meetings, or customer service purposes. At Roundtable Learning, we develop custom VR training programs tailored to an organization’s learning needs. What Is Virtual Reality Training?

Examples 98

Examples Simulations Diversity Training Metrics 98

Degreed

JANUARY 18, 2024

Critical Product and Value Shifts Using an LXP, employees can learn, grow, and expand their capabilities beyond what was listed on their resumes the day your organization hired them. L&D needs better data for strategy, talent, and recruitment, so naturally, as a product, the LXP has become a master at connecting with other platforms.

Platform 59

Platform vendor Diversity Training Customer Service 59

Epilogue Systems

FEBRUARY 19, 2024

Example of the Reaction level in practice: Consider a scenario where a company has recently implemented a new customer service training program for its support team. These could include metrics like increased sales revenue, reduced production errors, or enhanced customer satisfaction scores.

Kirkpatrick 40

Kirkpatrick Evalution Metrics Training 40

Integranxt

DECEMBER 15, 2023

Generative AI has revolutionized the business world, heralding a new era of innovation and productivity. Businesses should thoroughly analyse the comprehensive cost-benefit analysis, emphasizing the long-term strategic gains of AI adoption. Advanced analytics tools are crucial for tracking these metrics.

Integrate 52

Integrate Business Strategy Pinnacle 52

Roundtable Learning

JUNE 24, 2021

Part 2 covers scaling VR, while part 3 focuses on measuring VR training through metrics. . For example, floor associates completed a VR training activity where they could practice stacking cases on a pallet before stepping foot in their warehouse, leading to a reduction in workers’ compensation claims and increased productivity. .

Metrics 59

Metrics Blended Learning Program Case Study 59

Hurix Digital

JANUARY 4, 2024

Use Cases for Attended Bots Attended bots act as virtual assistants to humans and are best suited to augment tasks that still need manual efforts for completion like: Customer Service: Attended bots can support customer service agents by fetching relevant customer information, suggesting responses, or automating routine tasks like data entry.

Scanning 52

Scanning Metrics Analysis Customer Service 52

Hurix Digital

MARCH 3, 2023

Corporate training helps employees acquire new skills, improve their performance, and increase their overall productivity, which is essential in today’s highly competitive dog-eat-dog world. In this blog, we will explore the ways in which companies can benefit from expert training services. This, however, is often not the case.

Expert 52

Expert Services Corporate eLearning Metrics 52

Xyleme

SEPTEMBER 11, 2023

However, in times of economic uncertainty, tight budgets, and the need to trim costs can make it difficult for L&D teams to secure learning and development budgets or justify buying a Learning Content Management System (LCMS). This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign.

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LCMS Xyleme Portal Customer Service 52