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8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

Conversion percentage: The first step in finding out your store’s conversion percentage is tracking the number of footfalls (customer visits) to the store. If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Employee Productivity.

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8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

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Not Everyone is a Social Customer | Social Learning Blog

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Not Everyone is a Social Customer by Paul on February 11, 2011 in Development Tools , customer service , social learning A couple weeks ago I wrote a blog about the need to train your clients on the various methods of…training.

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Customer Excellence Pledge

eLearning 24-7

Sure there are vendors who do an exceptional job, but the fact still remains that the number one reason, people leave one learning system vendor for another is support/service. Other learning system vendors will note again privately that they landed X number of customers from the Y vendor, all due to support issues.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

My background includes extensive experience in learning, teaching, and facilitation, and I love technology and how its changing our culture. Some of my photography can be seen in local art galleries and online through National Geographic image stock. Enjoy people; embrace life! Liam McCoy: Thanks for this. Ive been looking for some ammo t.

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Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. Personally, I’m still working on every new project to fine tune the proper “documentation ratio.&# Leave a Reply Click here to cancel reply. Liam McCoy: Thanks for this. Properly d.