Learning Pool

MARCH 2, 2022

Globally recognized Learning Pool is thrilled to have achieved success at the 2022 Stevie® Awards for Sales and Customer Service, scooping Gold for ‘Front-line Customer Service Team of the Year – Business Service Industries’. For more than a decade, we’ve retained a customer recommendation rate of 98%.

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Customer Service Sales Services Custom 96

Allen Interactions

JUNE 25, 2020

June 25, 2020— Allen Interactions partnership expands to include customization services of off-the-shelf blended learning from global provider Chart Learning Solutions.

Customer Service 130

Customer Service Services Interactive Custom 130

Hurix Digital

MARCH 3, 2023

In today’s competitive business world, customer service is no longer just an option but a necessity. A company’s customer service team can make or break its reputation, and customers expect prompt and effective assistance. Benefits of Customer Service Training Online 1.

Customer Service 52

Customer Service Services Teams Custom 52

Inkling

FEBRUARY 9, 2016

Whether your business deals with sales, in-home services, on-site technical support, or customer support by phone, your front-facing employees need access to the right tools in order to meet and exceed your customers’ expectations. Better customer retention. Lost revenue. The benefits of easy, accurate information.

Customer Service 124

Customer Service Cost Services Custom 124

Coursera

NOVEMBER 7, 2023

These latest courses, Specialization, and Professional Certificates cover everything from Extended Reality (XR) and customer service to project management and AI. Akamai Network Engineering Professional Certificate by Akamai Interested in learning how large global network operations work? What will you learn next?

Customer Service 52

Customer Service Services Project Custom 52

Hurix Digital

NOVEMBER 23, 2023

Do you want to make your company global? Do you want to tap into new opportunities and grow your customer base? If yes, then you need to localize your products, services, and content. Translation and localization services mean the process of adapting them to the language, culture, and preferences of your target audience.

Internationalization 52

Internationalization Global Services Companies 52

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

Customer Service 74

Customer Service Compliance Training Ideas Services 74

Learning Pool

FEBRUARY 2, 2021

Derry-based Learning Pool is delighted to have scooped a double Gold Award at the international Stevie Awards for Sales and Customer Service. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

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Customer Service Services Custom Brandon Hall 67

Professional Online Learning | ecadema

MAY 10, 2022

It helps in optimizing workforce performance When it comes to optimizing frontline workforce performance, it can surely help in the improvement of the business-related customer service and at last, it will help in the growth of the business.

Customer Service 52

Customer Service Job Services Custom 52

Infopro Learning

APRIL 15, 2024

According to the Markets and Markets report , with a current global market value of $5.4 In customer service training, utilize AI chatbots to mimic customer complaints or inquiries, allowing agents to hone their response skills and provide exceptional service.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Learning Pool

MARCH 5, 2020

Today, Learning Pool is delighted to announce a Gold win for Customer Service Success in the Sales and Customer Services program at the 2020 Stevie® Awards for “customer centricity to be proud of.” ” Commenting on this most recent win, Head of Customer Success, Aine Bradley said: .

Customer Service 64

Customer Service Services Custom Streaming 64

Arlo Training & Events Software

APRIL 17, 2024

Taylor’s 2024 Learning & Development (L&D) Global Sentiment Survey. Taylor, chairperson of Learning Technologies and a trusted voices in the L&D industry, released the eleventh edition of the annual L&D Global Sentiment Survey. Unsurprisingly, AI was a hot topic in Donald H. In February of this year, Donald H.

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Survey Global Trends Diversity Training 105

Paradiso

OCTOBER 12, 2023

In this blog, we’ll explore the essential features you should look for in the best LMS for banking and financial services. Paradiso’s Best LMS for banking and financial services offers an adaptable and user-friendly interface, enabling you to create customized and engaging learning experiences.

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LMS Services Compliance Training Authoring Tools 91

SmartUp

JANUARY 6, 2022

The NMG Group is a global advisory and intermediary firm focused exclusively on the financial services sector. NMG Capital : a private equity business investing in entrepreneurial financial services entities. Background. NMG Benefits : an employee benefit consulting and administration business in South Africa and Namibia.

Compliance Training 52

Compliance Training Services Global Support 52

Infopro Learning

APRIL 6, 2020

Is the training program improving sales, customer service or the net promoter score? We are on the track to be a full-service learning ecosystem provider – right from creating the appropriate learning strategy to the design, development and implementation of a learning solution. Or is it reducing the time to proficiency?

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Global ROI Metrics Simulations 369

CLO Magazine

MARCH 11, 2024

In the rapidly evolving landscape of global commerce, mastering multiple languages has transformed from a competitive edge into a fundamental necessity for businesses aiming to expand their reach beyond local borders. We sometimes use affiliate links in our content. Thank you for your support.

Global 41

Global Diversity Training Business Internationalization 41

GoConqr

AUGUST 15, 2017

a better place to work and shop” With this investment, Wal-Mart significantly improved customer service in all of its stores and, consequently, increased total sales in the coming years. The Wal-Mart case demonstrates how important it is for a retail chain to offer a good service to the customer in their different stores.

Customer Service 40

Customer Service Services Custom Social Networks 40

Learning Pool

MARCH 17, 2022

Learning Pool, a leading global provider of elearning solutions, has partnered with Capita Government Services, providing its award-winning Stream Learning Suite to facilitate the rollout of digital learning to an audience of 4,500 learners. .

Streaming 94

Streaming Suite Virtual Classroom Services 94

Integranxt

NOVEMBER 21, 2023

This shift enables teams to collaborate on documents and spreadsheets from any location globally. With the help of these technologies, your product’s functionality and customer service potential can be increased. Another crucial factor is the cost-effectiveness and long-term value of the service.

Services 52

Services Productivity Product Guide 52

CLO Magazine

OCTOBER 11, 2013

When FMC Technologies experienced rapid growth in a business sector, its customer service performance suffered. Quinn contacted Linkage, a global leadership development firm, to help the western region’s customer-facing employees become better strategic thinkers. How did the firm turn it around? Did They Like It?

Customer Service 61

Customer Service Services Culture Custom 61

Learning Pool

JUNE 28, 2022

Learning Pool, the global elearning solutions provider, is thrilled to have partnered with Money and Pensions Service to develop a blended learning strategy by delivering the online elements of its money guidance training. . About the Money and Pensions Service? . together legacy services ? MoneyHelper, which ?

Blended Learning 89

Blended Learning Streaming Blended Services 89

Infopro Learning

MARCH 27, 2023

The banking, financial services, and insurance (BFSI) industry is critical in the global economy. Therefore, the employees’ ability to deliver outstanding customer experience is vital. Sales performance In the BFSI industry, employees’ sales performance is vital to the organization’s growth.

Metrics 170

Metrics Performance Compliance Training Augmented Reality 170

Hurix Digital

MAY 30, 2023

In today’s era of marketing and digital services, printing plays a critical role in any business. With ever-growing organizational costs and backend expenses, many companies are outsourcing their prepress and print services to several vendors across the world. Table of Contents: What are Digital Prepress Services?

Services 52

Services Digital Tips vendor 52

InWhatLanguage

FEBRUARY 4, 2022

If you are in the automotive business, it is essential to provide the best customer service possible. This means offering translation services for your customers who speak a different language. There are many kinds of automotive language services, and each one has its unique benefits. Language Translation Services.

Services 52

Services Conference Customer Service Communication 52

D2L

JANUARY 2, 2018

In today’s global economy, customers have become increasingly price-sensitive, but competing on price alone is a poor business strategy—one that could potentially push your business … Continued.

Customer Service 68

Customer Service Custom Services Skills 68

KnowledgeAnywhere

OCTOBER 18, 2023

The banking and financial sector is undeniably a linchpin of the global economy. Pain Point #2: Cybersecurity Threats The digitization of banking services has been a double-edged sword. 2-5% of global GDP is laundered annually, representing a staggering $800 billion to $2 trillion. -

Compliance Training 84

Compliance Training Industry Customer Service Metrics 84

Paradiso Solutions

AUGUST 6, 2020

It is one of the best corporate LMS providers in the global market that is highly scalable and modern learning management system, which is 100% customizable with pacified customers. The organization believes in delivering the best LMS services to different ventures in terms of social, blended, and mobile learning. .

Association Learning Management System 52

Association Learning Management System LMS Association LMS Corporate eLearning 52

STRIVR

SEPTEMBER 10, 2020

Cleo Scott, Director of Global L&D for Verizon Business Services, has been with Verizon a long time. She believes that customer experience is at the heart of everything Verizon does. Elevating Verizon customer service with empathy training in VR. Elevating Verizon customer service with empathy training in VR.

Director 52

Director Global Customer Service Virtual World 52

InWhatLanguage

JULY 1, 2022

What if some of your employees need access to language services? In such cases, language services for businesses will be useful and provide accessibility. This is where expert language services may benefit your company. What Is a Language Services Provider? Interpretation Services. Professional Translation.

Services 52

Services Compliance Training Internationalization Communication 52

OpenSesame

JANUARY 18, 2022

Portland, OR – 18 January 2022 – OpenSesame, a market-leading SaaS global elearning innovator, today announced the addition of new global publishers to its popular OpenSesame Plus subscription. million financial services professionals on topics that range from risk management to compliance to fintech.

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Global Compliance Training Coaching Virtual World 52

Learning Pool

DECEMBER 15, 2020

Already, Learning Pool has been instrumental in developing and maintaining The ARC Academy ; an online addiction recovery learning platform offered as part of ARC’s service. The online academy has been instrumental in allowing ARC to deliver its services during the current COVID-19 situation. million learners around the world.

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Services Performance Support Security Customer Service 101

Learning Pool

DECEMBER 19, 2023

March We celebrated four years of ‘Customer Service Success’ at the Stevie ® Awards for Sales and Customer Service with the Silver award. We also became a certified B Corporation , joining global businesses committed to making a positive impact on the world.

Brandon Hall 106

Brandon Hall Customer Service Internationalization Learning Management System 106

Coreaxis

FEBRUARY 4, 2024

Top 6 reasons outsourcing bookkeeping services for your business Top 6 reasons outsourcing bookkeeping services for your business Discover how bookkeeping can provide you with accounting support to oversee crucial tasks to streamline processes for your business.

Outsource 52

Outsource Services Authoring Tools Business 52

CLO Magazine

OCTOBER 31, 2018

It’s been an interesting path that’s brought Braden to her current role as global vice president and chief learning officer for Telus International, a worldwide provider of customer-service outsourcing and IT services. It has a lot to do with the work that Michelle and the team have done globally.”.

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Global Learning Customer Service Teams 85

Learning Pool

SEPTEMBER 21, 2020

Learning Pool is thrilled to have received such a prestigious accolade, in partnership with our client, a leading global reinsurance company , at the 2020 International Business Awards. . Our customer is the world’s second-largest reinsurer now operating in 25 countries worldwide. About Learning Pool. million learners around the world.

Global 68

Global Compliance Training Business Customer Service 68

LearnDash

FEBRUARY 8, 2021

They may also be important for global businesses as they communicate with partners abroad, so that they can respect cultural differences in communication as well. Customer service. Customer service has operated remotely at least since the first customer help hotline was installed. Stress management.

Skills 263

Skills Blended Learning Training Train 263

Learning Pool

JANUARY 6, 2021

The Derry-based leading elearning solutions provider, Learning Pool has been commissioned by US-based Soapy Joe’s to create a series of elearning modules to focus on Soapy Joe’s ‘Steps of Service’. Soapy Joe’s is dedicated to providing quality service, customer satisfaction and eco-friendly technology – all at a great value.

Services 68

Services Corporate eLearning eLearning Strategy Create 68