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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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Online Academy Helps to Keep Lectures Where They Belong: Out of.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Online Academy Helps to Keep Lectures Where They Belong: Out of the Classroom by Jon on March 21, 2011 in Classroom Learning , Video , blended learning Where do the most innovate ideas in learning come from? More about me here.

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8 tips for creating a successful customer service training plan

TalentLMS

So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Customer service is no longer your last line of defense against angry customers. Ready to get started?

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

From the business perspective, however, networking isn’t only helpful, it is mandatory. Business networking not only brings new business and new talent, but it supports collaboration – whether it’s collaborating with internal team members or making connections outside of the organization.

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Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

The ISO 9000 compliance team cries “success” if the documentation is complete. This can be especially true in the training field, where the training department’s ideas of success can be vastly different from a harried team manager who wants to minimize lost productivity due to excessive training.

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8 Lessons Learned for Converting In-Person Training to Virtual Training

The Learning Dispatch

Some presentations, team meetings and event brainstorming session are ‘simple’ enough to move online for a virtual meetup. Based on our experience in developing accessible elearning, here are eight lessons learned to help get you started. Start with the end in mind (goals & outcomes).

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Five Project Management Maxims We All Know (But Often Forget)

Dashe & Thomson

Mentally glancing over the 5 project management maxims below (and others like them) every now and then has helped me more than once on a project. Check in frequently for updates, but don’t make it an event your team members fear. You’re the face of the team – represent. Profound statement? Of course, not. One we often forget?