Customer Service ILT Instruction Learning Theory 
Association eLearning
MAY 11, 2016
Digitec, Instructional Designer, Jennifer Ritter wrote a blog about this recently explaining, “I now realize that I was raised with game-based learning. If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.”
Dashe & Thomson
MAY 4, 2011
They may by very knowledgeable about the technology behind a tool but can’t bridge the gap to explaining its usage to the people who will be using it, or they don’t know of the most effective learning solutions (e.g. ILT vs. WBT vs. informal learning). Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
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Dashe & Thomson
JANUARY 27, 2011
Because video is, apparently, a perfect manifestation of social learning theory. Instructional designers would be wise to become versed in basic video production, since its utility and ubiquity as a learning tool will only continue to grow. I think social learning must be informal and fun. Properly d. Properly d.
Dashe & Thomson
MARCH 6, 2011
by Michael on March 7, 2011 in blended learning If you still believe that “classroom learning is the best learning” for your training and learning programs, I have some news for you. The self-directed learner has become the student of the 21 st century – one who needs more support and encouragement rather than direction.
Dashe & Thomson
MARCH 22, 2011
Ive worked in sales and marketing with various organizations, including 3M, the Minnesota Timberwolves, Ionix Medical, and the Itasca Project. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
Dashe & Thomson
APRIL 28, 2011
Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Social Media: The Virtual “Over-The-Partition” Learning Network by Jolene on April 28, 2011 in Informal Learning , Instructional Design , Training Development , Video , social learning According to the 1996 report from the U.S.
Dashe & Thomson
FEBRUARY 25, 2011
Weber also points out how effectively additional techniques demonstrated in the movie – like music, movement, and humor – open the mind to learning. Finding ways to incorporate these elements can be difficult for instructional designers, curriculum developers, and, especially, creators of eLearning. Properly d. Properly d.
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