Customer Service ILT ROI Synchronous 
Dashe & Thomson
MAY 4, 2011
ILT vs. WBT vs. informal learning). They may by very knowledgeable about the technology behind a tool but can’t bridge the gap to explaining its usage to the people who will be using it, or they don’t know of the most effective learning solutions (e.g. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Properly d.
Dashe & Thomson
MARCH 22, 2011
Ive worked in sales and marketing with various organizations, including 3M, the Minnesota Timberwolves, Ionix Medical, and the Itasca Project. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
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Dashe & Thomson
MARCH 6, 2011
While we may like to believe that directing and guiding our learners to new understanding is the most effective way to educate, the traditional Instructor-Led Training (ILT) model fails to recognize that our learners have changed. Blend Your “Content-Heavy” Courses. Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS?
Dashe & Thomson
DECEMBER 30, 2010
Analyzing the ROI of Social Media in Training | Social Learning Blog - May 3, 2011 [.] | Social Learning Blog - January 7, 2011 [.] instead choosing to learn from those around him (check out Jon’s post on peer-to-peer learning here). This is without a doubt the first time I’ve ever heard anyone say they hate reading. Properly d. Properly d.
Dashe & Thomson
JANUARY 25, 2011
Even with the help of the newest technology tools to communicate and educate including social media, wikis, and Google, we still need to transform our ILT classrooms and training sessions into integrated blended learning environments. So how do you keep it real? Move from being a teacher to facilitator. Ive been looking for some ammo t.
Dashe & Thomson
FEBRUARY 9, 2011
Search the blog Popular Latest Comments Tags Web-Based, Instructor-Led, EPSS? Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.
Dashe & Thomson
MARCH 2, 2011
Simply put, in most cases failed EHRs suffer from the same symptoms that are seen in countless other IT implementations: insufficient staff buy-in, insufficient training, and an ROI that is often slow to make itself apparent. Up until now the effects of these failed implementations have amounted to little more than lost opportunities.
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