TalentLMS

OCTOBER 10, 2019

So, to become (and stay) the brand of choice, companies must either offer the lowest price, or the best customer service experience. Gartner found that more than 80% of companies expect to compete almost solely on the basis of customer experience by 2020. What skills do you need for customer service?

Customer Service 70

Customer Service Services Custom Guide 70

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Wahoo Learning

DECEMBER 7, 2023

Ongoing training keeps partners up-to-date on the latest pivots in strategy, policy changes, and how to sell or use new products and services. Franchise owners are not directly under the employment of headquarters, and this can give rise to a myriad of issues.

Problem 52

Problem Training Train LMS 52

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

Coreaxis

MAY 28, 2018

With the recent slew of high-profile allegations, confessions, and convictions for sexual and workplace harassment, anti-harassment policies have become a “hot button” issue for many companies. To protect your organization, now is a great time to update your harassment policies and procedures. But where do you start?

Harassment Training 60

Harassment Training Sexual Harassment Training Policies Confidentiality 60

STRIVR

APRIL 12, 2022

Retail associates do their best to consume policies, procedures, and instructions on paper or video, but some lessons have to be learned the “hard way” — when face to face with real customers. Here are just a few of the ways technology can solve your existing training problems. Problem #3: You can’t teach empathy.

Association 52

Association Problem Technology Help 52

Kitaboo

JULY 7, 2022

The digital learning tool develops a bug or another issue, leading to downtime. The last thing you want is your service failing you at your moment of need. Quick and accurate deployment: KITABOO is thoroughly tested for bugs and other issues before it is deployed. Now, an issue in the server will lead to downtime.

Technology 52

Technology Server Upgrade eBook 52

Kitaboo

JULY 7, 2022

The digital learning tool develops a bug or another issue, leading to downtime. The last thing you want is your service failing you at your moment of need. Quick and accurate deployment: KITABOO is thoroughly tested for bugs and other issues before it is deployed. Now, an issue in the server will lead to downtime.

Technology 52

Technology Server eBook Upgrade 52

Epilogue Systems

JANUARY 11, 2024

A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. It is the first point of contact that handles customer queries, IT issues, or service-related problems. The Basics: What Does a Help Desk Do?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

A help desk is essentially a resource intended for providing information and support related to a company’s or institution’s products and services. It is the first point of contact that handles customer queries, IT issues, or service-related problems. The Basics: What Does a Help Desk Do?

Authoring Tools 52

Authoring Tools Job Roles Help 52

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

Performance Support 93

Performance Support Support Teams Custom 93

Play.ht

APRIL 15, 2024

They make getting information about your insurance quick and easy, whether you need help understanding your policy or updating your personal details. Automation of routine tasks Conversational AI is great at handling simple, repetitive tasks such as answering common questions, processing insurance claims, or updating policy information.

Conversation 40

Conversation Benefits Customer Service Virtual World 40

fewStones

MAY 10, 2024

Here are some common types of corporate training videos: Onboarding Videos Onboarding videos introduce new employees to the company culture, policies, procedures, and expectations. These videos are beneficial for sales teams, customer service representatives, and clients.

Productivity 52

Productivity Product Compliance Training Diversity Training 52

Infopro Learning

MAY 1, 2018

For example, the first level allows them to explore the sales floor and help a customer locate a particular product, while the second gives them the opportunity to troubleshoot an issue with the POS terminal or resolve a client complaint. Can they apply company policies in the real world, or is their knowledge merely theoretical?

Compliance Training 193

Compliance Training Games Online Simulations 193

Axonify

NOVEMBER 15, 2017

Workplace harassment is by no means just a training problem. It’s a MUCH bigger issue as related to workplace culture AND society in general and CANNOT be solved by training. So, I have personal experience with the issue from multiple perspectives that informs my ideas in this post. I’m not an expert in workplace harassment.

Harassment Training 113

Harassment Training Roles Compliance Training Behavior 113

LearnDash

MAY 6, 2021

Customer service? Run your updates one at a time so that if something does break, you can more easily isolate the issue. Then you should look into the security of your webinar service to be sure your lessons don’t get interrupted. There may be industry-specific compliance policies you have to follow. Reliability?

Security 343

Security Website Firewalls Course 343

OpenSesame

DECEMBER 28, 2010

was the most unlikely person to be in customer service. I learned the computer systems, the procedures and policies, but then I was faced with live customers with real and sometimes unique problems. Sometimes customers will say things that mislead you. Let’s face it. Trial by Fire. Is it Worth it?

Customer Service 52

Customer Service Services Custom Policies 52

IT Training Department Blog

MAY 8, 2023

Let’s start with the employee, though, since you have to know where they’re coming from to see the issues that employers can run into with little to no training. That’s one reason we focus on helping organizations build custom software training tailored to employees’ use. You can see the problem there, right?

Training 98

Training Train Job Performance Support 98

Wahoo Learning

MAY 25, 2023

Your distributor training program should include: An overview of relevant laws and regulations in your industry Explanation of company policies and procedures Ensuring compliance with safety and environmental standards Monitoring and reporting of compliance-related matters Why is Distributor Training Important?

Compliance Training 80

Compliance Training Diversity Training Blended Learning Metrics 80

OpenSesame

NOVEMBER 2, 2010

Recently I was tasked with re-engineering our customer service effort. We had suffered several public relations black eyes from customer service fiascos. The suspicion had been that the norm for customer service had veered too much in the direction of quantity and not enough quality. Interviews.

Customer Service 40

Customer Service Services Custom Liability 40

Wahoo Learning

MAY 13, 2024

Channel Conflicts Channel conflicts are a common issue faced by businesses that occur when they interfere with their partner’s ability to sell to customers, such as by selling products directly to the customers (if they were not previously doing so), thereby reducing the size of their partners’ audience.

Management 84

Management Compliance Training Stock Market 84

Ed App

MARCH 10, 2022

Compliance training is a type of employee training that’s mandated by industry-specific regulations and policies. It’s an essential part of your organization’s risk management system, ensuring that employees understand both state legislation and internal policies that are applicable to their work. Onboarding Training. Product Training.

Harassment Training 75

Harassment Training Compliance Training Diversity Training Authoring Tools 75

Epilogue Systems

APRIL 23, 2024

Innovation and Problem-Solving: Implicit knowledge isn’t just about flawless execution; it’s also a breeding ground for creativity. By harnessing the power of implicit knowledge, individuals and organizations can achieve significant improvements in performance, problem-solving, decision-making, and overall effectiveness.

Knowledge 40

Knowledge Cognitive Articulate Wiki 40

KnowledgeCity

SEPTEMBER 22, 2022

Inclusive teams receive more useful input on products and services, and are better equipped to use that input to make good decisions. That leads to better customer service, better product upgrades, and better choices when it comes to developing new products. Address accountability issues. Work on unconscious bias.

Culture 52

Culture Diversity Training Survey Trust 52

Creativ Technologies

SEPTEMBER 22, 2021

Sales employees also have other problems to resolve for which they need training. Employees from different departments indeed consult sales executives to know about issues such as dress codes. Solve other employee’s needs.

e-learning company 52

e-learning company Sales Learning Company Companies 52

ej4 eLearning

OCTOBER 16, 2017

The employee knows how businesses work and is knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace. Customer Service. Take customer service again.

Management 103

Management Customer Service Brandon Hall Examples 103

TalentLMS

NOVEMBER 30, 2023

Freeing up employees for tasks that need creativity, problem-solving, and human interaction. For instance, AI-powered chatbots can handle customer inquiries and support requests. This lets customer service reps address more complex issues and provide personalized assistance.

Job 52

Job Create Pinnacle Maslow 52

eLearningMind

FEBRUARY 29, 2024

Emily, a customer service rep, immersed herself in interactive eLearning simulations. Engaging her senses—seeing scenarios, hearing diverse questions/issues, and responding hands-on—prepared her to confidently handle real customer interactions with empathy and skill.

Compliance Training 52

Compliance Training Diversity Training eLearning Strategy Benefits 52

Axonify

NOVEMBER 10, 2017

Whether its increasing revenue, improving customer service levels, or driving down safety incidents, think about what key behaviors you need your employees to execute in order to meet those outcomes. Through Axonify, At Home offered daily training on critical safety topics, customer service, leadership, company mission, and more.

Corporate Learning 100

Corporate Learning Examples Companies Compliance Training 100

KnowledgeCity

JANUARY 29, 2020

The important thing to remember when a customer complains is, although they may appear angry or upset, they are coming to your business with important information. Their complaints will contain valuable details about your products or services, how it has caused a problem and how this presents a challenge to the customer.

Custom 59

Custom Customer Service Services Problem 59

TalentLMS

OCTOBER 27, 2023

Underperformance is a recurring issue rather than a one-off problem or a mistake. In extreme cases, they may be non-compliant with the business rules or policies, negative, and disruptive. Prepare Because conflict management and resolution do not come naturally to many of us, managers may avoid facing underperformance issues.

Help 52

Help Strategy Performance Support Issue 52

Edume

FEBRUARY 8, 2022

Retention is a problem that is multi-faceted, and which can go on to impact all areas of a retail business. Without experienced and motivated staff, maintaining store processes and providing consistent levels of customer service is a real challenge. Having to continuously source and train new employees only adds to the strain.

Strategy 98

Strategy Instant Messaging Press Roles 98

TalentLMS

MAY 5, 2023

But instead, you’re locked in a fraught one-to-one with your Sales/Marketing/Support/Customer Service lead. The problem is you haven’t had time to focus properly on either. If significant numbers of new hires are leaving their job with you not long after they’ve started, you’ve got an immediate problem.

Diversity Training 52

Diversity Training Compliance Training Policies Specialist 52

TalentLMS

AUGUST 2, 2017

But does it really address the performance issues that hinder employee productivity on a daily basis? Identify Performance Behavior “Pain Points” Now that you know what your organization needs, you must get to the root of the problem. Prioritize Performance Issues Based On Organizational Goals. eLearning Assessments.

Analysis 70

Analysis Performance Guide Simulations 70

TalentLMS

NOVEMBER 16, 2021

There’s training that’s mandatory—for example, when you train your new hires on company policies, when you deliver a course on cybersecurity, or when you give a company-wide presentation on workplace safety. They should be able to explain how it solves clients’ problems or fits in their needs. Reskill and upskill.

Training 98

Training Train Roles Reputation 98

Mindflash

APRIL 25, 2012

Studies show it improves productivity, quality, employee satisfaction, and customer service. Each manager had an amount they could spend to fix customer problems without getting prior approval. It was a sizeable amount, suggesting the company had put in place an “empowering policy” that required no approval.

Customer Service 88

Customer Service ASTD Policies Trust 88

WhatFix

AUGUST 3, 2023

They can rapidly comprehend and respond to fresh conditions, making them efficient problem-solvers and critical thinkers. Innovative and problem solver One of the key attributes of agile learners is not shying away from difficulties; they embrace them as stepping stones for growth and innovation.

Agile 52

Agile Diversity Training Authoring Tools Adoption 52