Infopro Learning

FEBRUARY 5, 2020

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales. Conclusion.

Knowledge 305

Knowledge Productivity Product Games 305

Xyleme

SEPTEMBER 11, 2023

The need for agility and adaptability is greater than ever, making it essential for organizations to invest in learning and development (L&D) to remain competitive and keep up with the pace of intelligent content development. This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign.

LCMS 52

LCMS Xyleme Portal Customer Service 52

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

Performance Support 93

Performance Support Support Teams Custom 93

Learning Pool

NOVEMBER 8, 2023

But whether it’s on an organization-wide or individual level, training must be sustainable. This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service. A learning culture sustains knowledge Highly qualified employees recognize knowledge as an asset and the benefits of sharing it.

Industry 102

Industry Skills Technology Knowledge Worker 102

Epilogue Systems

JANUARY 11, 2024

This phase is where the real customer support magic happens. Knowledge Base: A help desk’s knowledge base is a treasure trove of information. Staff members rely on it to determine whether a customer’s issue has been previously identified and resolved.

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

This phase is where the real customer support magic happens. Knowledge Base: A help desk’s knowledge base is a treasure trove of information. Staff members rely on it to determine whether a customer’s issue has been previously identified and resolved.

Authoring Tools 52

Authoring Tools Job Roles Help 52

LearnDash

FEBRUARY 2, 2021

Customer service: Managing stress, practicing responses. A cognitivist might focus on teaching learners concepts, and then helping them organize new information around those concepts. Because of this, cognitivists focus on instructional design as a way to create a more efficient means of transferring knowledge.

Learning Theory 330

Learning Theory Theory Education Online 330

Instancy

FEBRUARY 26, 2024

Transforming the Corporate Training Landscape: For organizations aiming to upskill and reskill their workforce, LLMs offer a game-changer. While real-world case studies utilizing LLMs across various organizations are still emerging, the potential is undeniable.

Blended Learning 52

Blended Learning Custom Education LMS 52

Kitaboo

APRIL 23, 2024

Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. Video Training Can Lead to Cost Savings for Organizations By recording training sessions, companies can create reusable video content for internal use.

Video 52

Video Diversity Training Compliance Training Guide 52

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. And one of the challenges of learning within the flow of work is making this help be easily accessible.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Epilogue Systems

MARCH 6, 2024

This workflow, tailored to the specific needs and nuances of an organization, orchestrates the larger business process, ensuring flexibility and adaptability. Optimize: By employing process mining techniques, organizations can gain valuable insights into the effectiveness of their digital solutions.

Examples 52

Examples Benefits Metrics Compliance Training 52

Hurix Digital

JANUARY 4, 2024

The RPA enables organizations to harness the power of intelligent automation, enabling them to handle complex, data-driven processes. This allows agents to focus on providing personalized and efficient service. For example, the customer care helpline of mobile network operators.

Scanning 52

Scanning Metrics Analysis Customer Service 52

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. Take a look at why those efforts often fall flat.

Diversity Training 104

Diversity Training Help Companies Performance Support 104

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. Through its in-depth learning programs, hotel workers are given the opportunity to improve their hospitality and customer service skills.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. Providing quick service: The customer’s time is precious.

Custom 94

Custom Customer Service Training Train 94

Integranxt

NOVEMBER 16, 2023

From the grave need to maintain the retention rate to attract the right talent, 83% of organizations are inclining towards creating a more people-centric culture. There can be numerous ways through which organizations or schools can carry out this type of learning.

Theory 52

Theory Simulations Case Study Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Design an actively managed knowledge base. .

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Design an actively managed knowledge base. ?.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Matrix

OCTOBER 5, 2022

However, the larger category of extended enterprise learning has become more and more relevant in past years, with organizations becoming increasingly reliant on third-party providers and retailers. So, what is customer training in this greater picture, and why is it important for your company? Customer training done right.

Blended Learning 73

Blended Learning Custom Benefits Create 73

TOPYX LMS

JULY 24, 2017

This multi-million dollar industry is adaptable and relied upon by a variety of types of organizations including multinationals, nonprofits, businesses, healthcare systems, etc. These are ranging from checking out a large piece of equipment to helping someone be empathetic towards others in the customer service realm.

Trends 182

Trends Online Learning Productivity Product 182

WhatFix

JULY 3, 2023

Back to Blog Employee Training & Development How to Identify Training Gaps (+Overcoming Them) Published: July 3, 2023 Adelina Karpenkova Training gaps prevent you from empowering your employees with the upskilling they need to support your organization’s learning goals. What Are Training Gaps?

Authoring Tools 52

Authoring Tools Training Train Metrics 52

WhatFix

MAY 11, 2023

As technology changes daily, employees expect their organizations to support them with continuous informative training programs to keep them updated with the latest industry processes, trends, and technologies. Workplace training enables employees to gain the knowledge required to perform their duties while contributing to their organization.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

learnWorlds

JULY 17, 2023

ChatGPT’s vast knowledge base enables it to respond to a wide array of topics and prompts. In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

Epilogue Systems

MARCH 23, 2023

This statistic computes the time between a customer’s initial inquiry and the first response from an agent. A survey may be used by customer service teams to determine their organization’s NPS, which is a measure of how likely a customer is to suggest a product to a friend or colleague.

Custom 52

Custom Metrics Adoption Adopt 52

CLO Magazine

OCTOBER 10, 2018

People and organizations need to continuously learn. It’s allowing organizations to standardize and deliver training at scale so everyone can get the same quality of training regardless of where they are or what their role. VR training currently fits into one of three models: skills-based, knowledge-based and behavioral.

Simulations 75

Simulations Off-shore Case Study Virtual World 75

TOPYX LMS

JULY 24, 2017

This multi-million dollar industry is adaptable and relied upon by a variety of types of organizations including multinationals, nonprofits, businesses, healthcare systems, etc. These are ranging from checking out a large piece of equipment to helping someone be empathetic towards others in the customer service realm.

Trends 140

Trends Online Learning Productivity Product 140

Learning Pool

JANUARY 16, 2024

Organizations that invest in corporate learning can increase productivity and gain a genuine, sustainable competitive advantage. A recent report reveals more than 80% of organizations surveyed are rethinking their corporate learning to make it more people-centric. But a business’s success is ultimately built on its people’s success.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

Learning Pool

JANUARY 16, 2024

Organizations that invest in corporate learning can increase productivity and gain a genuine, sustainable competitive advantage. A recent report reveals more than 80% of organizations surveyed are rethinking their corporate learning to make it more people-centric. But a business’s success is ultimately built on its people’s success.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

Appsembler

JANUARY 7, 2024

Choosing the right Learning Management System (LMS) is a significant decision for any organization, especially since 67% of companies expect to increase their learning and development (L&D) budgets this year. This feature ensures a more organized learning experience, helping students absorb and retain information better.

LMS 104

LMS Free Diversity Training Metrics 104

WhatFix

FEBRUARY 2, 2023

This type of training typically focuses on topics such as inventory management, supply chain management, freight management, and customer service. Logistics training may also include topics such as safety, compliance, and customer service protocols. Document360 for internal documentation. Loom for quick videos.

Program 52

Program Compliance Training Effectiveness Create 52

ProProfs

OCTOBER 26, 2022

This is how much Accenture estimates US companies lose each year due to customer churn stemming from poor customer service. . From creating a high-quality product or service to conducting savvy marketing campaigns – there are several ways to make people fall in love with your brand. . Industry Knowledge .

Customer Service 52

Customer Service Assessment Services Custom 52

Mindflash

APRIL 14, 2014

First, as organizations become more dispersed, classroom training becomes a larger challenge as employees work in offices (and at home) all over the world. I know, listening to a lecture on your company’s new customer service process is not exactly a TED Talk. Online training is growing in popularity for a variety of reasons.

Blended Learning 89

Blended Learning Classroom Online Social Networks 89

IT Training Department Blog

AUGUST 3, 2023

It provides employees with the necessary skills and knowledge to effectively use technology in their roles. No matter if you’re dealing with nurses, social workers, salespeople, customer service representatives, or any other role the need to use technology is inevitable.

Roles 92

Roles Performance Support Training Train 92

Axonify

JULY 28, 2017

Well, more and more organizations (92% in one recent study ) are planning to increase their use of microlearning in the coming year. As the first platform provider to bring microlearning to market (long before it was even called microlearning) and the organization that delivers more than 15.8 It’s official! Want proof? 1 – It engages.

microlearning 150

microlearning Performance Brain Module 150

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

OCTOBER 5, 2023

It can be used to track leads, nurture prospects, manage sales opportunities, and provide customer support. This makes it easier for you to resolve customer issues quickly and efficiently. Files sync and share: Salesforce CRM allows you to store and share files with your team members and customers.

Zoho 52

Zoho Business Tools Online 52

Ed App

DECEMBER 14, 2022

Confluence is a fantastic supplementary knowledge sharing platform for your team if you’re already using Atlassian products. All forms of knowledge can be created, collaborated on, and organized here. Content organization. Knowledge Sharing Platform #7 – Bloomfire. Key features: Simple editor.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

Hurix Digital

JULY 9, 2023

Today, nearly two-thirds of organizations use automation in one or more of their business processes. Together they can provide more accurate and efficient automation powered by an informed knowledge base. No wonder that 45% of organizations scaling automation combine RPA with AI. This is where AI complements RPA.

Cognitive 40

Cognitive Roles Flash to HTML5 Conversion Pattern 40