Learning Pool

NOVEMBER 8, 2023

This gap is affecting areas like cybersecurity, productivity, competitiveness, and customer service. Elearning modules cover foundation skills and can be easily customized and updated to meet business objectives. Learning platforms deliver standardized, quality-controlled training 24/7 and just in time.

Industry 111

Industry Skills Technology Knowledge Worker 111

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. You can also track each employee’s course completion rates and assessment results using the platform’s actionable reports dashboard.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. This led to the widespread adoption of virtual collaboration platforms. What’s Next?

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

Epilogue Systems

JANUARY 11, 2024

This phase is where the real customer support magic happens. Knowledge Base: A help desk’s knowledge base is a treasure trove of information. Staff members rely on it to determine whether a customer’s issue has been previously identified and resolved.

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

This phase is where the real customer support magic happens. Knowledge Base: A help desk’s knowledge base is a treasure trove of information. Staff members rely on it to determine whether a customer’s issue has been previously identified and resolved.

Authoring Tools 52

Authoring Tools Job Roles Help 52

Kitaboo

APRIL 23, 2024

High-end software solutions like KITABOO, a leading digital textbook platform , enables you to introduce interactive elements and encourage active participation through your training content. They are customized for different departments, ensuring that employees gain comprehensive knowledge. To know more, connect with us now !

Video 52

Video Diversity Training Compliance Training Guide 52

Instancy

FEBRUARY 26, 2024

Customer Education Reimagined: LLMs can revolutionize customer education by: Building Interactive Knowledge Bases: Imagine a customer service agent utilizing an LLM-powered knowledge base to instantly answer complex questions in natural language, offering personalized solutions and improving customer satisfaction.

Blended Learning 52

Blended Learning Custom Education LMS 52

Play.ht

APRIL 15, 2024

Google Bard (now known as Gemini) Google Bard (now Gemini), Google’s answer to ChatGPT, uses generative AI to offer real-time, accurate responses across Google’s extensive search engine and knowledge base. It aims to provide businesses with a tool to automate customer interactions while maintaining a personal touch.

Privacy 40

Privacy Search Google Engineering 40

Epilogue Systems

MARCH 6, 2024

Note to Reader: Epilogue Systems provides a Digital Adoption Platform, Opus, which improves the adoption and proficient use of complex and enterprise software. Such platforms enable both business users and IT teams to collaboratively enhance process efficiency. Cost Savings : Automation cuts down labor costs and operational expenses.

Examples 52

Examples Benefits Metrics Compliance Training 52

Matrix

OCTOBER 5, 2022

Depending on what your organization provides, customer training can take various forms: onboarding, brochures, self-paced e-learning modules, how-to videos, searchable knowledge bases, customer support, and certification programs. It takes a lot of the pressure usually on the customer service departments.

Blended Learning 73

Blended Learning Custom Benefits Create 73

Dashe & Thomson

MAY 8, 2011

In more recent years, websites, wikis and blogs have entered the picture, creating social learning platforms that learners can modify themselves. In the past we did this by creating robust electronic performance support systems (EPSS) and making sure that learners knew how to utilize them. Liam McCoy: Thanks for this. Properly d.

Social Networks 162

Social Networks Performance Support Blended Learning Wiki 162

Hurix Digital

JANUARY 4, 2024

Attended automation bots should be agile and user-friendly for humans collaborating with these as very often humans may have to move between multiple screens or interfaces and platforms to complete the task.

Scanning 52

Scanning Metrics Analysis Customer Service 52

Appsembler

JANUARY 7, 2024

Easy to set up, a custom domain transforms your LMS into a familiar, branded space, making it more than just a platform – it’s a part of your digital identity. Communication and Engagement Collaborative learning transforms an LMS from a simple platform into a thriving community.

LMS 104

LMS Free Diversity Training Metrics 104

WhatFix

FEBRUARY 2, 2023

This type of training typically focuses on topics such as inventory management, supply chain management, freight management, and customer service. Logistics training may also include topics such as safety, compliance, and customer service protocols. Online learning platforms make it possible. Loom for quick videos.

Program 52

Program Compliance Training Effectiveness Create 52

TalentLMS

MARCH 15, 2019

So, to get every user comfortable using TalentLMS, whether you’re brand new to the platform or an old-timer, we overhauled our entire support system. Tours of the platform. A brand-new ticketing system and the new Knowledge Base have arrived to complement the Mega Help Menu. Check out our new Knowledge Base.

Scanning 75

Scanning Micro-Learning ILT SCORM 75

WhatFix

JULY 3, 2023

Follow these tips to benchmark the proficiency levels: Categorize the skills based on their relevance to the goal. For example, if you’re aiming to enhance customer service, you may identify categories such as communication skills, problem-solving skills, and product knowledge.

Authoring Tools 52

Authoring Tools Training Train Metrics 52

Paradiso Solutions

FEBRUARY 16, 2024

Northpass, now part of Gainsight, leads the way as a digital platform for customer education and training. They aim to help businesses enhance customer experience and simplify operations through digital learning. Since it’s a cloud-based system, it’s easy to access and continuously evolving.

Alternatives 52

Alternatives LMS Diversity Training Blended Learning 52

Hurix Digital

APRIL 3, 2024

Bard leverages Google’s knowledge base to offer creative and flexible responses to user prompts, improving the search experience. They can be used in search engines, virtual assistants, customer service bots, or educational platforms. Bard, developed by Google, is an example of an LLM application in search.

Social Networks 40

Social Networks Authoring Tools Diversity Training Internationalization 40

learnWorlds

DECEMBER 1, 2023

Online community platforms have become integral in fostering engagement, collaboration, and knowledge sharing among like-minded individuals. Whether you are running an online course, a membership site, or a business looking to connect with your audience, choosing the right community platform is paramount. So, let’s dive in!

Community 105

Community Social Networks Platform Forum 105

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

OCTOBER 5, 2023

It can be used to track leads, nurture prospects, manage sales opportunities, and provide customer support. This makes it easier for you to resolve customer issues quickly and efficiently. Files sync and share: Salesforce CRM allows you to store and share files with your team members and customers.

Zoho 52

Zoho Business Tools Online 52

TOPYX LMS

JULY 24, 2017

But now they are making the move to online platforms. Mentees can learn from the insights of more experienced employees, while online training mentors improve knowledge retention and reinforce key skills as they put their knowledge base into practice. At least, as of 2017 it does. Mentoring benefits all parties involved.

Trends 182

Trends Online Learning Productivity Product 182

Ed App

MARCH 16, 2022

We’ve listed our recommended Udemy alternatives so you can explore more eLearning approaches or formats other than Udemy’s long, video-based courses. Check out these 10 Udemy alternatives and see which platform best meets your learning style and needs. . Knowledge base. Udemy Alternative #1 – EdApp. Cost: Paid.

Alternatives 52

Alternatives Virtual Classroom Diversity Training Compliance Training 52

WhatFix

MAY 11, 2023

In-person group training sessions for soft skills training like customer service, team-building, and client management. See how you can create in-app, interactive compliance training content in your digital tools and process with Whatfix digital adoption platform. Information on safety procedures.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Ed App

SEPTEMBER 19, 2021

Managing your organization’s data, projects, tasks, and content resources is now made easier through the use of web-based knowledge management software. Currently, there are hundreds of existing platforms to choose from so we’ve done the work for you and narrowed it down to a short list below.

Knowledge Management 52

Knowledge Management Authoring Tools Software Knowledge 52

CLO Magazine

OCTOBER 10, 2018

VR training currently fits into one of three models: skills-based, knowledge-based and behavioral. With the knowledge-based model of VR training, content is replaced in its spatial context, enhancing cognition. Today, most VR training platforms are built on the skills- or knowledge-based models.

Simulations 75

Simulations Off-shore Case Study Virtual World 75

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues. Take a look at why those efforts often fall flat.

Diversity Training 104

Diversity Training Help Companies Performance Support 104

learnWorlds

MARCH 21, 2023

The biggest dilemma you ever have to go through as an online instructor once you decide to start creating eLearning courses is which best online course platform to choose. A huge advantage of standalone platforms is that you own the data of the users and you can customize the branding.

Comparison 98

Comparison Diversity Training Platform Authoring Tools 98

eLearningMind

JULY 21, 2023

Simulations don’t really make sense when eLearning is knowledge based only. Instead, compliance training is one of those knowledge-based or “need to know” tenants of onboarding, so information-based delivery methods are usually more appropriate.

Simulations 52

Simulations Compliance Training HIPAA Training Corporate eLearning 52

The Be-all and End-all Guide to Creating a Supreme LearnDash LMS

NOVEMBER 9, 2023

Customer support: The website builder should offer good customer support in case you have any problems. Look for a website builder with a knowledge base, live chat, and/or phone support. Custom domain names: You can connect your Wix website to a custom domain name.

Social Media 52

Social Media Website Templates Security 52

Ed App

FEBRUARY 17, 2022

Before you decide on Talent LMS as your organization’s training and development platform, keep in mind that there are other Talent LMS alternatives that can give you more powerful and intuitive features at a fraction of the cost. Through Trainual ’s elearning platform, you can onboard new employees or train current team members with ease.

Alternatives 40

Alternatives Virtual Classroom LMS Authoring Tools 40

TOPYX LMS

JULY 24, 2017

But now they are making the move to online platforms. Mentees can learn from the insights of more experienced employees, while online training mentors improve knowledge retention and reinforce key skills as they put their knowledge base into practice. At least, as of 2017 it does. Mentoring benefits all parties involved.

Trends 140

Trends Online Learning Productivity Product 140

Learning Pool

JANUARY 16, 2024

There are three main types of learning objectives for corporations: Knowledge-based: These concentrate on imparting information, facts, and knowledge to deliver a better understanding of the organization’s products and processes. The audience is not only the product team but also marketing, sales, and customer service.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

Learning Pool

JANUARY 16, 2024

There are three main types of learning objectives for corporations: Knowledge-based: These concentrate on imparting information, facts, and knowledge to deliver a better understanding of the organization’s products and processes. The audience is not only the product team but also marketing, sales, and customer service.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

IT Training Department Blog

AUGUST 3, 2023

It provides employees with the necessary skills and knowledge to effectively use technology in their roles. No matter if you’re dealing with nurses, social workers, salespeople, customer service representatives, or any other role the need to use technology is inevitable. Just try not to have too much fun with this one.

Roles 94

Roles Performance Support Training Train 94

Plume

DECEMBER 8, 2021

The key to your eLearning platform scalability is Automation. Plume has helped to build almost 200+ scalable LMS and eLearning platforms, and we’ve helped our LMS clients to automate almost anything from enrollment of learners to up-sells of their courses and products. Automate your support with a self-help knowledge base. “I

LMS 52

LMS Website Learning Management System Coaching 52

ProProfs

AUGUST 26, 2015

Earlier this year, ProProfs acquired HelpIQ , a knowledge base software that enables users to create web-based FAQ’s, help, support docs and more. With HelpIQ, ProProfs recognized the opportunity to expand its ProProfs Knowledge Base features and benefits. Welcome to ProProfs, HelpIQ users!

Doc 40

Doc Knowledge Base Customer Service Software 40

Mike Taylor

MAY 28, 2021

They also found that during the experiment, when the vast majority of customers turned to customer service instead of the community, the satisfaction scores of customers plummeted to one of the lowest levels on record. Circular Docs lets you create a knowledge base from your Google Drive & Docs content.

Blended Learning 52

Blended Learning Technology Miro Design 52