Customer Service Metrics RFP Sales 
eLearning 24-7
MAY 1, 2020
I note this, because this post covers my new Learning Systems RFP Template , which includes the latest NexGen Tier 4 feature sets. Why one RFP instead of specific ones for LXP and LMS? This is far better than them receiving a 20 page RFP or 100 page RFP. Everything you need to know will be in this post. You choose.
PDG
MAY 15, 2023
More than a decade later, and on the coattails of a three-year global pandemic, sales leaders are now looking at adaptive strategies to accelerate growth during a potential economic downturn. This extra activity translates to slower sales cycles and introduces competition where there was none.
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eLearning 24-7
OCTOBER 25, 2018
Yet, as I have often noted, it is rarely pushed upon in an RFP, let alone a demo. Folks seem fine with the vendor noting how awesome their support is, without extracting any metrics or verifiable data. . I’ve seen many a metric and viewed details that you the consumer would not have access to. I like that.
eLearning 24-7
FEBRUARY 25, 2019
What is a sales enablement platform and why if they pitch it for sales training, does it offer customer service training too? Up after them, are sales enablement platforms for training and learning. IOL stands for impact of learning (an actual term for metrics that is better than ROI). Learning Platforms?
Talented Learning
JUNE 7, 2016
The first instinct is to always blame the vendor and of course they carry the blame if they ever misrepresent themselves, don’t live up to their commitments or exaggerate their capabilities in the sales process. Reading websites, talking to sales people, seeing demonstrations and organizing this process with your team takes time.
Talented Learning
SEPTEMBER 11, 2019
That’s one reason why we clarify buyer requirements in a formal RFP. Success leads to new sales opportunities – especially when working with consultants like us, who recommend vendors on a continuous basis. It often includes training teams, customer service, sales and/or compliance groups.
Talented Learning
MARCH 4, 2020
Doesn’t sound like Saba customers will see much upside anytime soon. It may be more controversial, but as a recovering LMS sales guy, I’m not easily persuaded by polished marketing pitches. That doesn’t sound cheap, easy, fast or fun for Saba customers. 6) Beware of Sales Deck Sleight-of-Hand.
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