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8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

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8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service.

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Measuring Project Success: Thoughts for the Training Professional.

Dashe & Thomson

The manufacturing manager wants a product that is easy to build. The ISO 9000 compliance team cries “success” if the documentation is complete. My goal is to make sure that no matter the size of the project, each company that comes to us gets immediate, attentive, personal service. Preparation, preparation, preparation.

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

Business networking not only brings new business and new talent, but it supports collaboration – whether it’s collaborating with internal team members or making connections outside of the organization. Networking comes naturally for some people, but not-so-much for others. Download the whitepaper » Blog this! Liam McCoy: Thanks for this.

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8 Lessons Learned for Converting In-Person Training to Virtual Training

The Learning Dispatch

Some presentations, team meetings and event brainstorming session are ‘simple’ enough to move online for a virtual meetup. For example, if you have a 30-minute training course that 100 customer service agents traditionally had to take in a classroom session, you can now leverage an elearning platform to stagger delivering training.

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Five Project Management Maxims We All Know (But Often Forget)

Dashe & Thomson

Check in frequently for updates, but don’t make it an event your team members fear. You need to know that deadlines are being met and budgets not exceeded, and your team needs to be able to air concerns and get help. You’re the face of the team – represent. Profound statement? Of course, not. One we often forget? Listen first.

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Five Project Management Maxims We All Know (But Often Forget.

Dashe & Thomson

Check in frequently for updates, but don’t make it an event your team members fear. You need to know that deadlines are being met and budgets not exceeded, and your team needs to be able to air concerns and get help. You’re the face of the team – represent. Profound statement? Of course, not. One we often forget? Listen first.