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8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

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16 Metrics of Healthy Customer Service-Oriented Businesses: Part Three

Inkling

If your percentage is low, gather customer feedback to find out where expectations weren’t met and make changes to correct them. Higher conversion optimization means more sales with less advertising and promotion, lowering your operational costs. Wage per sale ratio: How cost-effective is your overhead?

Metrics 113
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Unlocking sales success: Key sales metrics and insights

TalentLMS

In sales, numbers speak louder than words. And when it comes to sales, it’s a roadmap to closing more deals, having happier customers, and achieving a fatter bottom line. Ready to unlock your sales potential? Ready to unlock your sales potential? Let’s focus on the numbers that will boost your sales strategy.

Metrics 52
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8 tips for creating a successful customer service training plan

TalentLMS

Slowly but steadily, the overall brand experience has become as important as the actual products or services. So how do you make sure your customer experience gives you an edge over your competitors — when just creating superior products won’t cut it anymore? Three words: stellar customer service. Ready to get started?

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The Power of Your Network | Social Learning Blog

Dashe & Thomson

My background includes extensive experience in learning, teaching, and facilitation, and I love technology and how its changing our culture. Liam McCoy: Thanks for this. Ive been looking for some ammo t. Jim: Glad you found the post helpful, Jeff! Properly d. Properly d.

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Why Companies Should Spend More on Social Learning | Social.

Dashe & Thomson

In the article she gives some scary statistics: Our recent study showed that 30 percent of US companies spent money on informal learning tools or services in 2010. Among industries, a greater number of technology companies and business services/consulting firms spent money on these tools. In dollar figures, spending is minimal.

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Jeffrey Gitomer's Reciprocation: The Old Give and Take…and Take.

Dashe & Thomson

Social Learning Blog Training and Performance Improvement in the Real World Home About Bios Subscribe to RSS Jeffrey Gitomer’s Reciprocation: The Old Give and Take…and Take by Paul on December 10, 2010 in sales Pay every debt as if God wrote the bill. Well, it’s fair to say that he blew them out of the water. I help other people.