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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. How to do that?

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3 Signs You Need a Performance Consulting Professional

Infopro Learning

Boosting workforce performance is a high priority for organizations in nearly every industry. Which makes sense if you consider that even a small boost in employee performance can increase your organization’s revenue. What is the best way to improve employee performance, and when is outsourcing with a consultant the right choice?

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Pro-Active Performance Joins TiER1 Performance

TIER1 Performance

We’re thrilled to announce that Pro-Active Performance has joined our team! While originally launched as a high-performance training company, their services have expanded through the years to include leadership development, strategic planning, performance support, and customer education.

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Enhancing Customer Support in Entertainment with AI Chatbots

Integranxt

Customer support plays a crucial role in achieving this goal, ensuring a smooth journey for users and addressing their needs efficiently. Here, Artificial Intelligence (AI) and chatbots are emerging as powerful tools, transforming the landscape of customer support in entertainment. Maintaining a “human touch” is crucial.

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How to Leverage Data Insights to Support Strategy Activation

TIER1 Performance

How can data help inform decisions that support strategy activation? Based on the science of healthy and high-performing teams, these workshops helped Medstar leaders build on the “bright spots” of the leader and associate experience, as well as surface opportunities or challenges associated with patient experience data.

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The team quotient: Becoming expert teams

CLO Magazine

We can’t just be a team of experts—we need to be expert teams. Therefore, we have to improve our team quotient. It’s a well-acknowledged practice that we tend to promote people out of their specialty or technical area of expertise. The concept of “team” is often misunderstood. However, that is not always the case.

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How Online Training can Lead your Sales Team to Success

ProProfs

In a competitive marketplace, online training is one of the easiest ways that can put a sales team on the cutting edge. Global organizations are using it to deploy and monitor sales online training initiatives – track sales performance, improve client communications, empower sales team, keep them at the top of their game and much more.

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