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How to support and empower your customer support team

TalentLMS

Customer support teams are the unsung heroes of every business. While job-related training is important, it’s equally vital to provide continuous support and empower these teams to thrive. In short, all it takes is for your customer support team to be continuously supported. But you can’t rely only on that.

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5 Reverse Mentoring Topics to Empower Reverse Mentors

Chronus

Reverse mentoring flips the standard mentoring script. However, reverse mentoring can support many different missions. Here are some reverse mentoring topics for reverse mentors and mentees to address. The same is true for reverse mentoring. Often, the goal is to tutor senior employees on technology.

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Implementing AI in Managed Learning Services: Trends and Benefits

Infopro Learning

Predictive Analytics for Learning Outcomes Predictive analytics forecast learner performance, enabling proactive intervention and support. Virtual Mentoring and Coaching Virtual mentoring and coaching programs, supported by AI, are gaining traction as organizations prioritize employee development and retention.

Services 221
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What are the Benefits of Mentoring Programs?

Chronus

Mentoring allows people to learn from one another, providing a path to knowledge transfer. In academic institutions, students can explore education and career possibilities with a mentor, while a recent graduate can get insight into how to chart a career path and connections for future employment. What is a Mentor?

Mentoring 104
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The Key to Getting the Best Out of Video-Based Practice & Coaching

Speaker: Micah Eppler, Account Executive for Rehearsal of eLearning Brothers

From sales pitches to soft skills, learners are becoming top performers by applying and validating knowledge transfer using the unique benefits of video. Join Micah Eppler from eLearning Brothers to see hands-on examples of how organizations are transforming outcomes with these video-based training strategies.

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Top 10 Types of Employee Training Methods

Infopro Learning

But sometimes, employees and managers think training is boring and unimportant. Training can be boring, but only if it’s not the right training for what you want to learn. If you match the training with what your employees need, it can be more interesting and helpful for them.

Methods 221
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Coaching Best Practices to Improve Performance & Engagement

Dashe & Thomson

There is a huge opportunity for organizations to take advantage of coaching between managers and employees that will significantly improve employee performance. Managers are often only seen as bosses, and not mentors.

Coaching 217