Remove Product Remove Productivity Remove Sales Remove Services
article thumbnail

How to Develop Product Training for Remote Learners

Infopro Learning

These changes have caused a growing need for remote-friendly product knowledge training programs. Product knowledge training is an essential tool that helps sales teams improve their customer service skills. Effective product knowledge training programs engage learners and familiarize your sales reps with new products.

article thumbnail

4 Ways to Improve Your Product Knowledge Training Programs

Infopro Learning

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. Product training programs have long been an effective tool to help employees learn about new products and features. Develop Role-Based Learning Journeys. Provide Support Materials.

Knowledge 410
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Quality service is one of the critical factors today’s consumers consider before making a purchase. One of the most common complaints customers have today is that the customer service representatives that they talk to do not know enough about the organization’s offerings to answer their questions. Step 1: Planning.

Knowledge 380
article thumbnail

Product Knowledge Training: What, Why and How?

Infopro Learning

A product’s quality combined with its usability significantly impacts customer satisfaction. Product knowledge training facilitates the ease-of-use aspect. This article will unpack what product knowledge training is, why it is important, and how to implement it. What is product knowledge training? Let’s begin.

Knowledge 221
article thumbnail

Gone in 8 Seconds: Overcoming Buyers’ Shrinking Attention Spans

Speaker: Jake Miller, Senior Product Marketing Manager, Allego

Instead, buyers need to be surrounded with relevant communications and personalized, self-service content throughout their journey. This puts them in the driver’s seat while empowering your sellers to maintain control of the sale. Save your seat and register today! August 1st, 2023 at 11:00am PDT, 2:00pm EDT, 7:00pm BST

article thumbnail

7 Critical Tips While Developing eLearning for Remote Sales Teams

Hurix Digital

As per the findings of sales market research, rather than dealing with sales representatives who aim to close deals, 79% of customers would rather deal with trusted advisors who can provide value to their enterprise. Hence, a consistent stream of sales is crucial to the expansion and long-term viability of many businesses.

article thumbnail

What makes Product Knowledge Training a Game-Changer?

Infopro Learning

Product knowledge training is one of the most valuable learning opportunities you can give your sales representatives. An effective product knowledge training program can equip your sales team with essential skills, improve your organization’s reputation, boost customer satisfaction and increase sales.

Knowledge 305
article thumbnail

12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.