CLO Magazine

OCTOBER 31, 2018

After moving from Xerox to SAP, where she led the organization’s global learning and development team, Braden was recruited to Telus International in 2012. with a threefold objective: to build a leadership pipeline; to grow the skills of the entire Telus workforce; and to help create custom learning curricula for clients.

Global 79

Global Learning Customer Service Teams 79

Learnnovators

SEPTEMBER 6, 2013

It also provides a framework for improving and extending traditional training and learning into the workplace where: ‘70’ refers to ‘workplace learning’ and ‘performance support’. ‘20’ 20’ refers to ‘social learning’ (including informal coaching and mentoring). ‘10’ 10’ refers to ‘structured learning’.

Performance Support 184

Performance Support Performance Develop Google 184

Learnnovators

SEPTEMBER 5, 2013

It also provides a framework for improving and extending traditional training and learning into the workplace where: ‘70’ refers to ‘workplace learning’ and ‘performance support’. ‘20’ 20’ refers to ‘social learning’ (including informal coaching and mentoring). ‘10’ 10’ refers to ‘structured learning’.

Performance Support 100

Performance Support Performance Develop Blended Learning 100