Brewing CALDO: How communications and learning professionals can thrive using DevOps
CLO Magazine
MAY 21, 2021
In 2018, I worked as a technical writer for a Fortune 100 company providing interactive electronic technical manuals, or IETMs, to the U.S. Because of a focus on identifying and mitigating potential defects early, many believe these models yield significant ROI, but it has proven difficult to show ROI with quantifiable “hard numbers.”
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