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The employees are good at their jobs, but management is uncomfortable with the fact that there are multiple methods employed in the field to service partner needs. This group includes folks from the ADL, IBM, Sun, etc. Can I, um, have your attention, please? Creating Social Presence in Online Classroom (ID.
There are essentially three camps in my organization (1) the parent agency, that favors one of the big LMS products (2) the small army of novices driving the ADL boat (3) the HRMS folks. (2) The competition also argubaly means you get good customerservice as you are not locked in for support to one company as you are for a proprietary LMS.
who serves as the Director of the Advanced Distributed Learning (ADL) Initiative, aptly put it ‘xAPI helps us put the puzzle together’. On examining xAPI data, they deduced that the sales team hadn’t been scoring well on customerservice training; specifically lacking in product and service knowledge.
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