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Customer Service Training Mistakes to Avoid

Infopro Learning

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Using a One-Size-Fits-All Approach.

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FAQ: LMS Implementation

Petra Mayer

What is a feasibility study? A feasibility study is often the first step in an LMS project. Clear guidance and open communication help administrators and learners feel confident, making adoption easier and ensuring long-term success. Listening to users and making improvements leads to better adoption and long-term success.

FAQ 52
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Streamlining Employee Reskilling Process with a Managed Learning Services Provider

Infopro Learning

Among these changes are digital transformation and the adoption of remote or hybrid workplace models. In a recent study by Udemy, 62% of L&D professionals shared that closing skills gaps were their number one priority. Managed service providers offer end-to-end L&D service offerings which you can leverage.

Services 369
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Employee Buy-In for New Technology Adoption

CourseArc

Employee Buy-In for New Technology Adoption. It doesn’t matter how large or small your organization is, digital transformation projects – whether updating old technologies or adopting new ones – have a 70% chance of failure. That’s according to a 2020 study conducted by Boston Consulting Group. Why you need it and how to do it

Adoption 243
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Increase your workforce quality with Learning and Development programs

Paradiso

In order for your company to always be at the top of its product or service sector, it must have competent employees who quickly adopt the new market trends. Training will give your employees more understanding of what has to do with their specific work and this will increase their level of confidence.

Quality 128
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Finance Training Programs to Improve Sales Proficiency

Infopro Learning

Financial service organizations deliver personalized learning experiences around specific customer needs. Based on those conversations, custom sales training solutions are delivered to leverage the value of the company’s financial product and services. They interact with leadership teams to understand their business goals.

Sales 419
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L&D Vision 2022: The Future of Managed Learning Services

Infopro Learning

In 2021, L&D teams focused on having a more outcomes-driven and strategy-led mindset to deliver effective managed learning services. So, there is more likely a continued focus on improving business resilience, investing in robust technologies, and adopting a hybrid work culture. Using Data to Measure Employee Productivity.

Services 221