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Online customer service tests consist of a series of questions in various formats, such as multiple-choice, true/false, essay, audio/video-response, etc. In other words, a customer service executive shouldn’t have to refer to manuals and brochures or consult a co-worker to solve customer queries. . Audio/Video Interviews .
You can explore their temperament and professionalism to judge if they fit in with your company’s workingstyle, culture, team goals, etc. Step 2: Write your questions or refer to the question library and import them. But a follow-up interview helps you know the person behind the test. . Leverage Anti-Cheating Settings.
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