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Well-known statisticians and forecasters Gartner, Inc. predict that by the end of this year (2021), the global socialsoftware and collaboration market will have increased by 17% from 2020. Tools such as skills gap analyses and training needs assessments give you real-time information. Or the opposite. Which is accurate?
By doing this, George argues that vendors (LMS in particular), and the organizations they sell to, will begin to see their product no longer as simply an event-based tool for learning, but rather as a process-based tool for capacity planning and workplace effectiveness.
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