Clark Quinn
AUGUST 26, 2008
Learnscape architects have implemented miniature versions of the internet behind corporate firewalls that provide all of these things, from peer-rated FAQs to wizards, on-line help desks, and best practices repositories. I would say that they come closer to knowledge management than performance support.
Tony Karrer
MARCH 3, 2008
This is something that gets discussed as emergent: see Emergent Knowledge Management , Direction of eLearning - Emergence or Big System , and Future Platforms for eLearning. Firewalls - You can certainly install tools behind the firewall. No problems getting things here. See the lists of tools below.
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