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3-Real-world elearning challenge: Improve call center customer satisfaction

SmartBuilder

SEPTEMBER 17, 2018

In this third post, we’ll look at what learners need to be able to do in order to achieve the business goal. Client: Of course not! The 4 steps of using a fire extinguisher is information that people might need to know in order to be able to put out a fire. Read the full second post ). Knowing vs. Doing. The shipping dep’t.

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The 70:20:10 Learning Model: A Path to the Past

Big Dog, Little Dog

JANUARY 13, 2016

70:20:10 has been good in that it has inspired instructional designers to create broader learning experiences, rather than just courses. The percentages are only related to each other, thus we cannot associate them with other entities in order to check if our percentage make sense. One large organization calls it Education.

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Compliance Training Pattern Ratio Environment

eLearning Learning

3-Real-world elearning challenge: Improve call center customer satisfaction

The 70:20:10 Learning Model: A Path to the Past

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