Custom, Director, Firewalls and Knowledge Worker

Informal Learning – the other 80%

Jay Cross

APRIL 16, 2013

Keeping the promises made to our customers. Now it’s often more effective to take control by giving control, by letting “the invisible hand” self-organize worker learning. The organization establishes the goals and gives the workers flexibility in how to meet them. How workers learn now. Improving service and processes.

Informal Learning

Informal Learning Informal Blended Learning Authoring Tools

Why Corporate Training is Broken And How to Fix It

Jay Cross

JULY 17, 2012

Training directors learned enough accounting to talk about ROI. In the Network Era, workers replace the machine; workers create the value. They are rewarded for delighting customers in innovative and non-routine ways. Workers are disgruntled. CFOs questioned the return on their companies’ investment in training.

Corporate eLearning

Corporate eLearning Compliance Training Blended Learning Training

eLearning Learning

Informal Learning – the other 80%

Why Corporate Training is Broken And How to Fix It

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