Insights in a Nutshell: Developing Highly Effective Customer Service Training Programs
Infopro Learning
DECEMBER 23, 2020
Today on 90% of consumers consider customer service to be a factor they consider before deciding whether to do business with a company (1). This is one of the many reasons industry leaders are doing all that they can to strengthen the skills of their customer service teams. Phase 1 Identifying Customer Service Challenges.
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