TechSmith Camtasia

JUNE 27, 2017

Consumers are no longer limited to purchasing goods and services from local businesses. With more power (and more choices) than ever before, customers can shop where they want, but they can also easily share about their experience with others via social media, or by leaving ratings or reviews on public websites.

Customer Service 66

Customer Service Services Custom Screencast 66

eFront

MAY 16, 2017

For example, you discover that you need to improve customer service task proficiency. You could consider a “moment of need” online repository that features mobile-friendly online resources, such as task tutorials, branching scenarios, and product demos.

Compliance Training 60

Compliance Training Blended Learning Online Simulations 60

LearnDash

DECEMBER 19, 2023

Audit your product and processes If you want to increase your revenue, keep your product (membership content and website), marketing, customer service, and purchase processes in top shape. Check your subscriptions and services to be sure that the plans you’re paying for match your needs. You could upsell custom designs.

Tips 279

Tips Site Social Media Gamification 279

Litmos

SEPTEMBER 4, 2018

Is mobile learning a viable addition for your customer service online training course? 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore. However, there is a variety of service roles that require remote access to online training materials. Builds Service Skills On The Spot.

Compliance Training 64

Compliance Training Customer Service Mobile Learning Services 64

Infopro Learning

MARCH 27, 2018

For example, employees may still encounter the same customer service issues, or sales hurdles that prevent them from hitting their monthly targets. Especially if you cover a universal topic that online learners can relate to, such as sharing your experiences as a customer service rep to emphasize the importance of building skills.

Compliance Training 193

Compliance Training Authoring Tools Tips Content 193

TalentLMS

APRIL 9, 2018

In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training. Your customer service reps are on the front line of business operations. Product Know-How Online Training Tutorials.

Customer Service 58

Customer Service Case Study Activities Services 58

Thinkdom

OCTOBER 30, 2024

Top Tools for Creating Simulations in Custom eLearning Solutions Adobe Captivate A robust authoring tool used to create responsive software simulations, eLearning modules, and video tutorials. This tool’s interactive storytelling capabilities make it ideal for customer service and behavioral training. User Rating : 4.3/5

Simulations 52

Simulations Custom eLearning Development eLearning Tools Authoring Tools 52

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Infopro Learning

JANUARY 25, 2017

For example, customer service associates can access active listening and communication simulations to improve those skill sets. Interactive online tutorials, walkthroughs, and video demos are just some of the online training techniques at your disposal. Online training also has the power to improve task proficiency.

Compliance Training 170

Compliance Training Performance Support Performance Custom eLearning Development 170

Paradiso

NOVEMBER 14, 2024

Shopify supports a variety of digital products, allowing you to offer diverse course formats: Video Courses: Offer pre-recorded lectures, tutorials, or presentations. Engage with Customers: Provide excellent customer service and encourage feedback to build trust and improve your offerings.

Guide 91

Guide Companies Course Diversity Training 91

Infopro Learning

SEPTEMBER 8, 2023

ChatGPT has been implemented in numerous applications, including customer service, virtual assistants, and content generation. Companies have already started experimenting with ChatGPT and generative AI to a known body of content and generating a course outline, module content, tutorials, quizzes and assessments within seconds.

Roles 221

Roles Case Study Virtual World Simulations 221

Infopro Learning

JANUARY 2, 2025

Reliable Technical Support: Rely on dependable customer service and quick problem problem-solving when needed. Is a customer service account manager directly responsible for establishing a clear troubleshooting pathway? Opt for intuitive solutions with comprehensive guides, videos, or tutorials to streamline onboarding.

Compliance Training 221

Compliance Training Platform Authoring Tools Corporate eLearning 221

TalentLMS

JANUARY 4, 2017

Are your online tutorials looking a bit drab? In this article, we’ll share 8 tips to jazz up your online tutorials in eLearning, regardless of your eLearning budget. How To Jazz Up Your Online Tutorials In eLearning. Online tutorials simplify complex tasks and topics. Online tutorials can be boring. Click To Tweet.

Tutorial 70

Tutorial Compliance Training Tips Online 70

Ontuitive

JANUARY 9, 2023

This ensures that salespeople have access to the information and support they need to close deals and provide excellent customer service. For example, a DAP can deliver step-by-step instructions or video tutorials to help salespeople learn how to use a new CRM system. Improve productivity.

Adopt 197

Adopt Adoption Sales Digital 197

Adobe Captivate

OCTOBER 12, 2018

Your local college or employment centre will have all of the details for the courses and services available. Also if you’re a stay at home mom or dad, that has been out of the workforce for a number of years you can return to college for free, regardless of your partner’s income levels. Who does what?

Instructional Design 40

Instructional Design Instructional Instruction Design 40

ProProfs

JANUARY 6, 2022

Cognitive Services. Look for an authoring tool with exemplary service. This is because, at the end of the day, the quality of customer support determines whether you want to stay on or cut ties with a provider. P roduct/service training. Create stunning video lectures, tutorials, and screencasts. Collaboration.

Authoring Tools 52

Authoring Tools eLearning Tools Compliance Training Best eLearning 52

eLearningArt

MARCH 14, 2018

Micro-learning Tutorial: 60 Minute Quick-Start Guide. Just copy and paste this email and change the sections in brackets to match the question you chose above: Hi [INSERT NAME], I’m working on a quick lesson to help [new customer service reps] do their job better. Subject: [#1 tip for handling angry customers].

Micro-Learning 71

Micro-Learning Tutorial Google Docs Create 71

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

eLearning Brothers

DECEMBER 21, 2017

Below left, Ashley is ready to start a gift wrapping tutorial, or perhaps a job aid about appropriate office gifting policies. Creating a holiday-themed scenario customer service scenario? Ben’s pose and expression, above left, perfectly portray a customer wondering why his package hasn’t arrived yet.

Free 99

Free Photo Customer Service Stock 99

OpenSesame

SEPTEMBER 24, 2010

Just like Studio ‘09, Storyline is supported by a knowledgeable customer service base that can help users with any problems or concerns. After watching the set of tutorials available on Camtasia’s website, inexperienced users will be able to easily create great elearning courseware. Who is it for?

Authoring Tools 40

Authoring Tools eLearning Tools Compliance Training eLearning Developer 40

TechSmith Camtasia

JULY 29, 2013

Alex Olthoff (Tech Support), Marissa Blaski (Customer Service), and Logan Schultz (TechSupport). A recent customer blog post about the way we support our customers prompted this post about our motivation for helping customers at TechSmith. TechSmith has a culture of being customer focused.

TechSmith 61

TechSmith Support Tutorial Customer Service 61

Learningtogo

MARCH 29, 2018

Now… on with the repurposing tutorial. In the tutorial below, we’re incorporating the following concept from the interview with Margie: The science of evolution and how brain developed. Take that same ”Goldilocks” question template and email template from the microlearning tutorial. Additional science-based resources.

Content 127

Content Ratio Slides PowerPoint 127

WalkMe Training Station

AUGUST 9, 2018

This is why it’s worthwhile investing in a Customer Relationship Management (CRM) system like Salesforce, but you’re probably wondering why? Salesforce is widely considered the #1 CRM platform in the world, leveraging cloud-based applications for sales, marketing, and service. Why Do You Need Salesforce?

Tutorial 45

Tutorial Customer Service Sales Platform 45

TechSmith Camtasia

JULY 23, 2012

In my previous position, I managed the TechSmith Customer Service Department for many years. Now I am part of the Marketing Department and will be working with the social media team to engage with YOU…our customers and friends (I hope)! Do you enjoy our online tutorials , our feedback forums , or our tech support site?

TechSmith 89

TechSmith Survey Community Social Media 89

TOPYX LMS

JANUARY 7, 2020

For example, manufacturing company Procter & Gamble created a free online university for anyone interested in the cleaning industry, including their customers, which includes at least 100 videos, courses, and webinars. 1 The online university features product training as well as practical cleaning tutorials.

Custom 130

Custom Companies Tutorial Training 130

Hurix Digital

APRIL 14, 2025

How to Choose the Best Typesetting Services and Tools? How to Choose the Best Typesetting Services and Tools? Here are some tips to help you choose the best typesetting services and tools for your business needs: 1. Use free trials, demos, and tutorials to test and evaluate different typesetting services and tools.

Trends 52

Trends Innovation Design Format 52

TechSmith Camtasia

JUNE 28, 2013

Quasar, a company based in the United Kingdom, specializes in delivering training on Microsoft applications and customer service to large organizations all over the world by providing courses where and when companies need them. To try free Microsoft video tutorials from Quasar, click here.

Screencast 89

Screencast Microsoft TechSmith Blended Learning 89

Hurix Digital

OCTOBER 30, 2024

Table of Contents: What are Proofreading Services? The best proofreading services help to add quality and professionalism to the content. Employing the best proofreading services doesn’t relieve you of your responsibility to review your document because it is a collaborative task.

Software 40

Software Business Quality Voice 40

Litmos

AUGUST 3, 2018

Case in point: there's a lot of information — typically hidden away in FAQs, User Guides, and Terms of Service — that might better serve your clients (and you) in a learning module. How do customers use your product, for example? Want loyal customers? Your customers invested in you and your product or service.

Custom 74

Custom Customer Service Training Train 74

Mindflash

AUGUST 23, 2013

What if you created short video tutorials showing specific courses that can be taken or the different ways people can view their transcripts or ways to print out certificates? Rather than create a 40 minute course with 4 modules, create four, ten minute tutorials focused on each module. Think YouTube Length: Short and Sweet.

eLearning 68

eLearning Tutorial Photo Customer Service 68

Docebo

MAY 19, 2016

Your sales team needs to know the ins and outs of every product, hone their customer service skills, and master the fine art of negotiation in order to do their job effectively. In this article, I’ll share 7 online sales training tips that can help your sales team seal the deal. This is otherwise known as a task analysis.

Sales 97

Sales Teams Tips Online 97

TechSmith Camtasia

FEBRUARY 24, 2020

But, most companies (both large and small) don’t invest enough time and energy in customer education — actually helping their customers learn to use your products. Customers feel anxiety when they try a new product or service. Think of customer education content as empowering,” he said. Think like a trainer.

Custom 92

Custom Education Content TechSmith 92

learnWorlds

FEBRUARY 9, 2022

You can add value-added, gated material as an upsell to your other products such as tutorials, recorded webinars, pdf guides Then, include quizzes to create assessments and offer a certificate of completion for an extra-valuable course. Type #4: Services and consultations. TABLE OF CONTENTS. 5 Types of Shopify Digital Products.

Guide 122

Guide Course Online Market 122

Ninja Tropic

APRIL 10, 2025

Ninja Tropic developed hundreds of microlearning modules featuring short videos, expert-led tutorials, and interactive quizzes. Other common types of CBT include compliance training , customer service training, and leadership development. Tip: Use microlearning for scalability.

Case Study 52

Case Study Compliance Training Corporate eLearning Examples 52

Paradiso

NOVEMBER 17, 2023

Get in touch to avail some awesome eLearning services! Elevate Customer Service and Satisfaction: Exceptional customer service is a hallmark of successful insurance companies. It equips employees with the knowledge and skills to deliver top-notch customer service.

LMS 91

LMS Compliance Training Industry HIPAA Training 91

TechSmith Camtasia

MARCH 13, 2013

View a quick tutorial here >> Favorite Books. Here’s what they had to say: Papa, Please Get the Moon for Me by Eric Carle - Marissa, Customer Service. Enjoy the smiles on your students’ faces! The Lion, the Witch and the Wardrobe by C.

SnagIt 73

SnagIt TechSmith Poll Write Blog 73

Ninja Tropic

JANUARY 13, 2025

For example, a learning objective for a customer service role might be: By the end of this onboarding video, the new employee should be able to navigate the companys customer service platform to resolve basic customer queries. Its perfect for walkthrough videos or tutorials.

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Examples Video Effectiveness Learning Objects 52