If the User Experience Annoys, Fix It.
Association eLearning
AUGUST 27, 2015
I had a bad user experience (UX) at a dollar store a while back. I’m not talking about customer service, but actual UX design. I swiped my card into the card reader to pay. A prompt told me to click “Enter,” with an arrow pointing at one of the buttons. It’s a good thing I stopped, because the button the arrow pointed to wasn’t the enter button. It was on the other end of the keypad.
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