How to design software training, part 1: Do everything except “train”
Making Change
MARCH 5, 2018
“How can I design good training for new software? What’s the right balance between help screens, job aids, and training?” That’s the top question in our idea collector , so let’s go at it. Here’s part 1, in which I say, “Try everything but training.” We’ll cover needs analysis, job aids, help screens, and the radical idea of making the software easier to use.
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