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Create open forums where they can ask questions. Analyze your web traffic, product usage statistics, and internal search queries to see what types of information peoplesearch for. . Ongoing support might be best suited to a forum or knowledge base. Improve customer experience with blended learning.
You can move around… just whatever host suits you, you can upgrade, downgrade, start cheap. Even my first ever project was a forum. My first project was, “Hey, let’s build a platform where people can interact about certain topics.” It’s the ecosystem, the flexibility. It’s unlimited scale.
So this is why I think the Freemium model is no longer a viable option, unless you either create a product that will… It’s a hard balance to create a product that’s usable in the free version, not crippled, not scoped, but also incentivizes the user to actually upgrade, that’s hard balance to strike.
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