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Emerging e-Learning Content: 45 different content formats Emerging e-Learning Services: 24 different services e-Learning Timeline: 1920s teaching machines, radio, filmstrips. Self Serve Can also pick up packaged food -- self-service from a vending machine, etc. Mix of tech, applications and services. Can look at the TOC.
To make changes in not only how we engage with customers, for instance, and in the service and products we offer, but how we work internally to bring that all to life and to make sure we can deliver something new, something more appropriate, something more effective. So being a learning organization is about being able to adapt.
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