What does the new ISO standard mean for L&D measurement?
CLO Magazine
AUGUST 8, 2024
We have the Katzell/Kirkpatrick/Phillips five levels for program evaluation, but this accounts for only five to 10 of the 100-plus metrics we have in learning. For example, eight L&D metrics are recommended for the CEO of a smaller organization, 13 for the head of learning and seven for a program manager.
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