Remove Analytics Remove Cost Remove Customer Service Remove Metrics
article thumbnail

Advancements in real-time data analytics for VR training platforms

STRIVR

The latest advancements in real-time data analytics within VR training platforms make this an ideal way to train all kinds of employees and revolutionize training delivery and assessment for the enterprise. And the whole time, VR technology captures their behavior in various ways.

article thumbnail

How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Customer service is the direct link between your business and your customers. Outstanding customer service is important because it greatly impacts a company’s reputation and customer loyalty. The past couple of years have not been easy for customer service teams.

Adoption 170
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

10 Customer Service Coaching Tools

Ed App

Working in customer service is no walk in the park. It requires constant training, which can be difficult to sustain without proper customer service coaching tools. These can all help your team master the knowledge and skills needed to handle customers effectively. Customer Service Coaching Tool #1 – EdApp.

article thumbnail

Customer LMS: A New Era in Customer-Centric Learning

BrainCert

Optimizing Business Performance: Customer education organizations rely on LMS platforms to easily orchestrate strategic learning initiatives. This helps improve and optimize key business performance metrics like customer revenue and retention, while also minimizing support calls and reducing churn.

LMS 52
article thumbnail

HOW TO PROVE THE VALUE OF YOUR L&D TEAM

Learnnovators

That they are not a mere cost center in-charge of keeping the LMS populated with courses, but rather a critical division that’s worth its weight in gold. These are not good metrics to measure or manage. So basically, while you can measure the number of courses and completions, they are not sufficient metrics by themselves.

Teams 246
article thumbnail

The Shape of Global Workplace Learning 2020: An Interview with Sriraj Mallick, President, Infopro Learning

Infopro Learning

The move to have intelligent analytics and metrics around learning impact is something that has been coming up for the last few years. If training is not done right, learning cannot be applied to action or knowledge cannot be transferred to job efficiency – that’s a big cost to consider.

Global 369
article thumbnail

Getting Decision Makers Onboard with Wahoo Learning

Wahoo Learning

Controlling supply chain complexity – Enhancing efficiency, reducing costs, and improving resilience against disruptions Compliance and risk management – Mitigate risks such as fines, legal challenges, or reputational damage that can arise from non-compliance.