Schoox

MARCH 19, 2024

When learning is truly effective, it influences behavioral change , which translates into measurable results like more efficient operations, better workplace safety, increased sales, or improved customer service. This is perfectly fine as long as the tool is robust and the organization has people who can leverage its full potential.

Kirkpatrick 64

Kirkpatrick Business Effectiveness Help 64

Hurix Digital

JULY 17, 2023

Automating Repetitive Tasks Streamlining Customer Onboarding Personalized Customer Interactions Efficient Customer Support Seamless Service Delivery Continuous Improvement Scaling Up RPA: Unveiling the Challenges Hindering its Deployment How to Implement RPA to Improve Customer Service?

Services 52

Services Custom Metrics Customer Service 52

Xyleme

MARCH 5, 2024

Incorporating metrics that track career progression and retention rates into the L&D strategy provides tangible evidence of the value of learning initiatives. Is it to increase course completion rates, improve learner engagement, or demonstrate the impact of training on performance metrics?

Metrics 52

Metrics Tools Blended Learning Xyleme 52

Infopro Learning

APRIL 6, 2020

The move to have intelligent analytics and metrics around learning impact is something that has been coming up for the last few years. Is the training program improving sales, customer service or the net promoter score? Is the program enhancing safety and security of employees? Or is it reducing the time to proficiency?

Global 369

Global ROI Metrics Simulations 369

STRIVR

OCTOBER 17, 2023

This is particularly true of the subset of VR training known as Immersive Learning , which is informed by cognitive science and offers tangible metrics so that learning organizations can measure the results of training on both a team and an individual level. Off-the-shelf VR offers the same quality metrics as custom VR.

Compliance Training 52

Compliance Training Metrics Learning Objects Cognitive 52

Think Orion

JUNE 1, 2023

Formerly known as Market Hero, HYROS is a user-friendly marketing analytics platform designed for businesses heavily invested in digital advertising. HYROS Setup and Implementation HYROS offers extensive customization options to generate precise metrics that can effectively maximize ROI by reducing ad spend.

Analysis 52

Analysis Metrics Social Networks Privacy 52

learnWorlds

FEBRUARY 6, 2024

LearnWorlds outruns both Kajabi and ClickFunnels as it is equipped with robust e-learning features , including an AI-powered course builder, SCORM-compliance, advanced reporting and analytics, interactive video capabilities, full website-building functionality, dedicated community, and learning automations, amongst others.

Comparison 52

Comparison Authoring Tools Metrics Compliance Training 52

Integranxt

NOVEMBER 8, 2023

Financial institutions have embraced workflow automation to expedite loan processing, fraud detection, and customer service responses. Metrics for measuring operational efficiency gains include throughput, cycle time, rate of errors, and cost savings.

Metrics 52

Metrics Liability Compliance Training Cornerstone 52

Appsembler

JANUARY 7, 2024

Data Analytics In the realm of digital learning, it’s crucial for a LMS to have robust analytics capabilities. Features that enhance the functionality of an LMS include: Performance Metrics: Detailed insights into learner interactions with courses are essential.

LMS 104

LMS Free Diversity Training Metrics 104

Think Orion

APRIL 21, 2023

Chatfuel – Improve Customer service with Chatbot Chatbots are the future of all business-related conversations. Google Analytics 4 – Analytics Intelligence Google defines Analytics 4 as something different from what you’re used to seeing Universal Analytics.

Market 52

Market Strategy Tools Metrics 52

Xyleme

MAY 14, 2024

Without robust analytics and detailed reporting mechanisms , the L&D team found it difficult to identify areas of improvement or measure the impact of their training initiatives. Moreover, Xyleme’s sophisticated analytics and reporting capabilities ushered in a new era of data-driven decision-making in Meijer’s L&D initiatives.

Xyleme 52

Xyleme LCMS Diversity Training Agile 52

ReadyTech

SEPTEMBER 9, 2022

The learning management system that powers the lab can be used to assign courses, track learner progress, send notifications, and provide analytics about how your learners are engaging with the course material. Managers can also use SaaS programs to track metrics such as sales, customer service calls, and employee onboarding.

Software 52

Software Metrics Benefits Online 52

KnowledgeAnywhere

APRIL 15, 2024

Are you aiming to improve customer service scores, reduce safety incidents, or maybe increase sales? By diving into course reports, learner analytics, and overall LMS reports, you can gain invaluable insights that help tailor and enhance your training programs. Set up a SMART goal.

Track 52

Track LMS Compliance Training Expert 52

Attensi

MARCH 4, 2024

With built-in analytics, you can see how training creates impact in real-time, how knowledge gaps close, and what areas need more attention. Having access to these performance metrics is an added value in maintaining governance over your L&D strategy. Read more DEI – how can you stop ticking a box and start making an impact?

Simulations 52

Simulations Metrics Social Networks Liability 52

Integranxt

NOVEMBER 1, 2023

From predictive analytics to intelligent automation , AI technologies are revolutionizing how companies operate. Take, for example, the use of AI-driven chatbots in customer service, significantly enhancing user experience and operational efficiency. Utilizing advanced metrics and KPIs can provide insightful evaluations.

Integrate 52

Integrate Digital Strategy Metrics 52

Appsembler

JUNE 28, 2023

Key features to consider include a robust Learning Management System (LMS), course authoring tools, reporting and analytics capabilities, and compliance management features. Reporting and Analytics Software should include robust reporting and analytics features to track and analyze training data.

Authoring Tools 97

Authoring Tools Software Compliance Training Performance Support 97

STRIVR

OCTOBER 24, 2023

Immersive Learning is a specific type of enterprise VR training in which the learner is immersed in a virtual environment to simulate real-world scenarios such as safety training, threat response, customer service, and more.

Blended Learning 52

Blended Learning Roles Metrics Augmented Reality 52

Integranxt

DECEMBER 15, 2023

The technology could be especially beneficial for countries in Latin America and the Caribbean, where much of the population lives in cities. AI in Predictive Analytics and Decision-Making AI’s predictive capabilities are reshaping decision-making in business. Advanced analytics tools are crucial for tracking these metrics.

Integrate 52

Integrate Business Strategy Pinnacle 52

Wahoo Learning

MARCH 20, 2024

Performance tracking metrics – By measuring training KPIs and aligning them with sales data, ROI can be reported. Insightful monitoring tools – Provides actionable insights into training engagement and effectiveness through real-time analytics. Make data-driven improvements based on real-time analytics.

Compliance Training 93

Compliance Training Diversity Training Performance Support Outsource 93

eLearning 24-7

AUGUST 17, 2021

Metrics – Can’t get any bigger than this. What metrics come with the system? Do you offer advanced analytical – could be similar to a BI (Business Intelligence) or not. I’ll toss in reports here, but they really based on, hold on, data – which comes from those metrics. What else do you have?

Learning System 105

Learning System System Informal Metrics 105

Aptara

FEBRUARY 3, 2022

One significant way to stand out in the sea of competition is to establish a major emphasis on the quality of customer service. For most consumers, the quality of customer service is a deciding factor that gives them the reason to stay, purchase more, and tell others about you. Customer and Business Insights.

Outsource 98

Outsource Support Custom Business 98

STRIVR

AUGUST 14, 2023

These are useful metrics in determining what candidates already know and where they need more skill-building. With Immersive Learning — a subset of VR training that combines an in-headset learning experience with measurable data — you also gain the possibility of tapping into predictive analytics.

Skills 52

Skills Collaboration Metrics Training 52

Kitaboo

JULY 22, 2022

Of special interest is its powerful analytical and reporting features that allow publishers to gain end-user insights, which they can harness to their interest to better serve their customers, and also personalize their marketing campaigns to expand their reach. . Now, KITABOO can be custom integrated with HubSpot.

Integrate 52

Integrate Authoring Tools Sales Custom 52

WhatFix

JULY 3, 2023

For example, if you’re aiming to enhance customer service, you may identify categories such as communication skills, problem-solving skills, and product knowledge. Use your employee training software for data analytics. Those insights will help you better understand what stands behind the metrics you’re monitoring.

Authoring Tools 52

Authoring Tools Training Train Metrics 52

Thinkdom

DECEMBER 18, 2023

Microlearning can be applied to various types of training, such as: Onboarding and orientation Compliance and safety Product and service Sales and customer service Soft skills and leadership Also Read: ,, How to Use Microlearning to Enhance Sales Skills. 5 Performance Metrics to Track Microlearning’s Outcomes 1.

Metrics 105

Metrics microlearning Performance Support Performance 105

Tesseract Learning

MAY 23, 2022

This is a blended learning program designed to train customer service executives. The company uses an AI-based automated voice response system to assign customers to different customer service executives. You can use microlearning as an important aspect of providing digital learning as part of blended learning.

Blended Learning 105

Blended Learning Blended Examples ILT 105

Learning Pool

DECEMBER 14, 2020

With full reporting across the platform that monitors a range of metrics, Hodge has full visibility of colleague engagement and performance. Empowering everybody to own and drive their own development will help our business thrive and deliver the best colleague experience that translates into delivering for our customers.

Compliance Training 78

Compliance Training Metrics LMS Performance Support 78

BrainCert

JULY 17, 2023

adaptive streaming), scalability, analytics tools, integration with existing LMSs, customer service support, cost-effectiveness, etc. Customization options: An HTML5 media player allows administrators to tailor their solutions according to their specific needs and preferences. Tips like adding interactive elements (e.g.,

Hosting 52

Hosting Association Learning Management System LMS Association LMS 52

eLearningMind

FEBRUARY 29, 2024

Emily, a customer service rep, immersed herself in interactive eLearning simulations. Engaging her senses—seeing scenarios, hearing diverse questions/issues, and responding hands-on—prepared her to confidently handle real customer interactions with empathy and skill. No more fear of messing up—eLearning’s got your back.

Compliance Training 52

Compliance Training Diversity Training eLearning Strategy Benefits 52

CLO Magazine

FEBRUARY 29, 2024

For instance, companies like Walmart have implemented VR training modules for employees, allowing them to practice customer service scenarios in a simulated environment before interacting with real customers.

Simulations 55

Simulations Diversity Training Develop Metrics 55

Kitaboo

JUNE 11, 2020

The content consumption is monitored through analytics and user insights. In-built analytics for tracking content consumption. Though this digital publishing platform doesn’t offer responsive design across devices, it can easily integrate audio and video into your digital publication along with impressive analytics. Features .

Platform 64

Platform Digital Business Metrics 64

Elucidat

NOVEMBER 16, 2023

There are three main approaches you could take: Purchase off-the-shelf elearning: Some areas of training are relevant regardless of the sector or organization (for example, health and safety, information security and customer service). Off the shelf elearning can be a quick and cost-effective solution to these training needs.

Custom eLearning Development 105

Custom eLearning Development Authoring Tools Blended Learning Corporate eLearning 105

Xyleme

SEPTEMBER 11, 2023

To measure the business value of your intelligent content initiatives, you should define relevant metrics, such as conversion rates, engagement rates, retention rates, or referral rates. This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign.

LCMS 52

LCMS Xyleme Portal Customer Service 52

eLearning 24-7

SEPTEMBER 11, 2020

A video assessment is based on speech patterns/words used when practicing a scenario, sales training techniques, customer service techniques to the coach/mentor/manager. Metrics and reporting are good. T-Grid Leader Area 2020, Data visualization and metrics are quite good. vILT is very good. Learner UI/UX is elite.

System 59

System Metrics Cornerstone Association LMS 59

Degreed

JANUARY 18, 2024

The LXP is something that connects workforce intelligence and talent to internal marketplaces, HCM systems, and people analytics,” explains Todd Tauber, Senior Vice President of Strategy at Degreed. Before signing with a vendor, your company should always consider the experience it’s getting as a customer.

Platform 59

Platform vendor Diversity Training Customer Service 59

Aptara

DECEMBER 13, 2023

For example, a video on customer service can include simulated customer interactions, allowing employees to practice their skills in a risk-free environment. Analytics and Reporting : These platforms provide detailed analytics on learner engagement, quiz performance, and progress tracking.

Corporate Learning 52

Corporate Learning Interactive Corporate eLearning Video 52

STRIVR

OCTOBER 12, 2019

These are the various types of training data that are available when you train employees with Immersive Learning , and how all of these metrics can be used to provide much richer training feedback than any prior model. Usage data are straightforward quantitative data that set a foundation for all the analytics to come.

Cognitive 66

Cognitive Metrics Predictions Analytics 66