Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). . What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Final Thoughts on Product Knowledge Training.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ninja Tropic

NOVEMBER 23, 2022

Product Knowledge Training: Everything You Need to Know. Then you need one thing: excellent customer service and happy customers (okay fine; that’s two things!). ?. What Is Product Knowledge? Why Is Product Knowledge Important & What Are the Benefits? Final Thoughts on Product Knowledge Training.

Knowledge 52

Knowledge Productivity Product Blended Learning 52

Ed App

DECEMBER 14, 2022

There are many knowledge sharing platforms that help make all important information and documentation easily accessible, but which are the best options for this? In this article, we’re going to explore 10 knowledge sharing platforms and highlight their features that you should consider. . Knowledge Sharing Platform #1 – EdApp.

Knowledge 52

Knowledge Platform Authoring Tools Confluence 52

Learning Pool

NOVEMBER 8, 2023

While automation and AI will produce many efficiencies – which include making some roles and people redundant – they will also, by transforming business activities, create the need for new roles and new categories of knowledge workers. But whether it’s on an organization-wide or individual level, training must be sustainable.

Industry 111

Industry Skills Technology Knowledge Worker 111

Ed App

SEPTEMBER 19, 2021

Managing your organization’s data, projects, tasks, and content resources is now made easier through the use of web-based knowledge management software. Knowledge Management Software #1 – EdApp. Knowledge Management Software #2 – Nuclino. Knowledge Management Software #3 – Zoho Showtime.

Knowledge Management 52

Knowledge Management Authoring Tools Software Knowledge 52

Xyleme

SEPTEMBER 11, 2023

The need for agility and adaptability is greater than ever, making it essential for organizations to invest in learning and development (L&D) to remain competitive and keep up with the pace of intelligent content development. This could be a product catalog, a knowledge base, a customer service portal, or a marketing campaign.

LCMS 52

LCMS Xyleme Portal Customer Service 52

Arlo Training & Events Software

MAY 30, 2021

24/7 customer service, Arlo-U training modules and a comprehensive knowledge base means you’re never short of an answer to your question. . The post Reduce admin in your business and leadership training organization appeared first on Arlo Training Management Software. Try Arlo free for 14 days. Start a trial.

Leadership 98

Leadership Blended Learning Business Organization 98

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

Performance Support 93

Performance Support Support Teams Custom 93

LearnDash

FEBRUARY 2, 2021

Customer service: Managing stress, practicing responses. Cognitivism: Learning is a process of acquiring and structuring knowledge. In other words, cognitivism focuses an gaining knowledge and then thinking about it. Behaviorism could be applied to: Habit forming: Getting up early, exercising, avoiding certain foods.

Learning Theory 330

Learning Theory Theory Education Online 330

Epilogue Systems

JANUARY 11, 2024

There are some common names for the term help desks that companies often use such as call center, computer support center, IT solutions center, IT response center, customer support center, technical support center, information center. This phase is where the real customer support magic happens. The Basics: What Does a Help Desk Do?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Epilogue Systems

JANUARY 11, 2024

There are some common names for the term help desks that companies often use such as call center, computer support center, IT solutions center, IT response center, customer support center, technical support center, information center. This phase is where the real customer support magic happens. The Basics: What Does a Help Desk Do?

Authoring Tools 52

Authoring Tools Job Roles Help 52

Instancy

FEBRUARY 26, 2024

Transforming the Corporate Training Landscape: For organizations aiming to upskill and reskill their workforce, LLMs offer a game-changer. Here’s how: Personalized Learning Paths: LLMs can analyze employee data and learning styles to create personalized learning journeys, maximizing engagement and knowledge retention.

Blended Learning 52

Blended Learning Custom Education LMS 52

Mobile Coach

APRIL 4, 2023

Workflow Learning & Chatbots The most common chatbot use case is that of customer service where consumers can get instant answers to their questions without having to call customer service. And one of the challenges of learning within the flow of work is making this help be easily accessible.

Diversity Training 52

Diversity Training Microsoft Coaching Customer Service 52

IT Training Department Blog

SEPTEMBER 11, 2023

Then the seemingly endless stream of phone calls and chat messages can easily overwhelm staff leading to decreased efficiency and customer satisfaction. In an ideal world, self-service options like knowledge bases and searchable help would be enough to address most issues.

Diversity Training 104

Diversity Training Help Companies Performance Support 104

Kitaboo

APRIL 23, 2024

Organizations are diving deep into various technologies for the betterment of the skills and knowledge of their human assets. Video Training Can Lead to Cost Savings for Organizations By recording training sessions, companies can create reusable video content for internal use.

Video 52

Video Diversity Training Compliance Training Guide 52

Epilogue Systems

MARCH 6, 2024

This workflow, tailored to the specific needs and nuances of an organization, orchestrates the larger business process, ensuring flexibility and adaptability. Optimize: By employing process mining techniques, organizations can gain valuable insights into the effectiveness of their digital solutions.

Examples 52

Examples Benefits Metrics Compliance Training 52

Ed App

JANUARY 27, 2023

Proper hotel management and hospitality training are essential in making sure hotel staff comply with hospitality standards and give guests the best customer service experience. These courses cover fundamental knowledge that your team will need to operate your hotel as effectively and as safely as possible.

Compliance Training 75

Compliance Training Tools Blended Learning Management 75

Hurix Digital

JANUARY 4, 2024

The RPA enables organizations to harness the power of intelligent automation, enabling them to handle complex, data-driven processes. This allows agents to focus on providing personalized and efficient service. For example, the customer care helpline of mobile network operators.

Scanning 52

Scanning Metrics Analysis Customer Service 52

Integranxt

NOVEMBER 16, 2023

Albert Einstein wisely stated, “The only source of knowledge is experience.” From the grave need to maintain the retention rate to attract the right talent, 83% of organizations are inclining towards creating a more people-centric culture. Now more than ever, businesses must focus on creating an impactful training strategy.

Theory 52

Theory Simulations Case Study Blended Learning 52

Enyota Learning

JULY 31, 2018

It could even be said that more than your product offering, it is the quality of your customer service that will make or break your organization. According to a report, businesses lose as much as $41 billion each year just to poor customer service. Providing quick service: The customer’s time is precious.

Custom 94

Custom Customer Service Training Train 94

Infopro Learning

SEPTEMBER 28, 2020

Now that quality customer experiences are one of the leading key factors consumers consider before making a purchase, improving customer service has become a high priority for many organizations. One of the top customer service complaints is that employees did not know enough to help them with their queries.

Knowledge 410

Knowledge Blended Learning Productivity Product 410

WhatFix

JULY 3, 2023

Back to Blog Employee Training & Development How to Identify Training Gaps (+Overcoming Them) Published: July 3, 2023 Adelina Karpenkova Training gaps prevent you from empowering your employees with the upskilling they need to support your organization’s learning goals. What Are Training Gaps?

Authoring Tools 52

Authoring Tools Training Train Metrics 52

WalkMe Training Station

JUNE 25, 2015

Knowledge management usually involves storing, organizing and sharing crucial information, so that every individual in the organization together with its customers can greatly benefit from its use. The Most important Knowledge Management Tools. It is more than just the data and numbers or information and facts.

Knowledge Management 40

Knowledge Management Knowledge Wiki Tools 40

WhatFix

MAY 11, 2023

As technology changes daily, employees expect their organizations to support them with continuous informative training programs to keep them updated with the latest industry processes, trends, and technologies. Workplace training enables employees to gain the knowledge required to perform their duties while contributing to their organization.

Harassment Training 97

Harassment Training Diversity Training Compliance Training Sexual Harassment Training 97

Infopro Learning

NOVEMBER 3, 2020

Today the customer experience is one of the top factors consumers consider before making a purchase. This is one of the many reasons why improving customer service is a high priority for many modern organizations. They need to know how your offerings can help customers with their pain points. Solution Highlights.

Sales 419

Sales Knowledge Productivity Product 419

Learning Pool

JANUARY 16, 2024

Organizations that invest in corporate learning can increase productivity and gain a genuine, sustainable competitive advantage. A recent report reveals more than 80% of organizations surveyed are rethinking their corporate learning to make it more people-centric. But a business’s success is ultimately built on its people’s success.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

Learning Pool

JANUARY 16, 2024

Organizations that invest in corporate learning can increase productivity and gain a genuine, sustainable competitive advantage. A recent report reveals more than 80% of organizations surveyed are rethinking their corporate learning to make it more people-centric. But a business’s success is ultimately built on its people’s success.

Corporate Learning 52

Corporate Learning Compliance Training Diversity Training Performance Support 52

TOPYX LMS

JULY 24, 2017

This multi-million dollar industry is adaptable and relied upon by a variety of types of organizations including multinationals, nonprofits, businesses, healthcare systems, etc. These are ranging from checking out a large piece of equipment to helping someone be empathetic towards others in the customer service realm.

Trends 182

Trends Online Learning Productivity Product 182

TOPYX LMS

JULY 24, 2017

This multi-million dollar industry is adaptable and relied upon by a variety of types of organizations including multinationals, nonprofits, businesses, healthcare systems, etc. These are ranging from checking out a large piece of equipment to helping someone be empathetic towards others in the customer service realm.

Trends 140

Trends Online Learning Productivity Product 140

IT Training Department Blog

AUGUST 3, 2023

It’s the process of providing employees with the necessary tools and knowledge to use technology efficiently. It provides employees with the necessary skills and knowledge to effectively use technology in their roles. With better training, the organization will likely have less turnover.

Roles 94

Roles Performance Support Training Train 94

Matrix

OCTOBER 5, 2022

However, the larger category of extended enterprise learning has become more and more relevant in past years, with organizations becoming increasingly reliant on third-party providers and retailers. So, what is customer training in this greater picture, and why is it important for your company? Customer training done right.

Blended Learning 73

Blended Learning Custom Benefits Create 73

Axonify

JULY 28, 2017

Well, more and more organizations (92% in one recent study ) are planning to increase their use of microlearning in the coming year. As the first platform provider to bring microlearning to market (long before it was even called microlearning) and the organization that delivers more than 15.8 It’s official! Want proof? 1 – It engages.

microlearning 150

microlearning Performance Brain Module 150

learnWorlds

JULY 17, 2023

ChatGPT’s vast knowledge base enables it to respond to a wide array of topics and prompts. In a customer service training program, ChatGPT can play the role of a customer, presenting various scenarios and allowing learners to practice their problem-solving and communication skills.

Diversity Training 52

Diversity Training Compliance Training Simulations Games 52

CLO Magazine

OCTOBER 10, 2018

People and organizations need to continuously learn. It’s allowing organizations to standardize and deliver training at scale so everyone can get the same quality of training regardless of where they are or what their role. VR training currently fits into one of three models: skills-based, knowledge-based and behavioral.

Simulations 75

Simulations Off-shore Case Study Virtual World 75

WhatFix

FEBRUARY 2, 2023

With a solid program in place, you can ensure your team has the knowledge and skills needed to provide efficient, reliable, and cost-effective services to your customers. This type of training typically focuses on topics such as inventory management, supply chain management, freight management, and customer service.

Program 52

Program Compliance Training Effectiveness Create 52

eLearningMind

JULY 21, 2023

Instead, utilizing simulation-based eLearning could help get you there. As learners participate in and test out their newfound knowledge and skills, they’re more likely to engage with the material and apply what they’ve learned in real world situations. Simulations don’t really make sense when eLearning is knowledge based only.

Simulations 52

Simulations Compliance Training HIPAA Training Corporate eLearning 52

Epilogue Systems

MARCH 23, 2023

This statistic computes the time between a customer’s initial inquiry and the first response from an agent. A survey may be used by customer service teams to determine their organization’s NPS, which is a measure of how likely a customer is to suggest a product to a friend or colleague.

Custom 52

Custom Metrics Adoption Adopt 52