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How does a Digital Adoption Platform Help Customer Support?

Ontuitive

Further, A commitment to customer service will create a flywheel effect, where existing customers who say good things about your company will help you attract new customers. The attrition rate for customer care teams also increased by nearly 50%in 2021, causing inconsistent performance.

Adoption 170
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Performance Support – Your GPS for Work

Ontuitive

Performance Support- Your GPS for Work. My GPS supported me every step of the way to make sure I didn’t make the wrong decision. What is Performance Support? Performance Support is defined as guiding or training your employees in the moment they are doing work. Performance Support can take many forms.

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Increasing Use of Microlearning Courses for Performance Management

Infopro Learning

Microlearning is gaining momentum among companies, whether small or large, focusing on driving engagement, boosting retention, accelerating performance, and increasing ROIs. They all are quick to digest and have a long-lasting impact on learners’ memory, thus improving retention and performance. Improving Workforce Skills.

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Team Performance Consulting for Increased Productivity

Infopro Learning

However, these rapid transformations can disrupt employee performance. Outsourcing performance management services is one-way industry leaders are facilitating successful workplace transformations. Identifying Performance Issues. 4 Most Common Causes of Poor Team Performance. 4 Most Common Causes of Poor Team Performance.

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The Key to Getting the Best Out of Video-Based Practice & Coaching

Speaker: Micah Eppler, Account Executive for Rehearsal of eLearning Brothers

From sales pitches to soft skills, learners are becoming top performers by applying and validating knowledge transfer using the unique benefits of video. Session highlights include: How video-based practice and coaching is applied to support skill development. Bring your burning questions to this live, interactive session.

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5 Ways Performance Support Can Help You Amplify Productivity

Docebo

This free report, published in partnership with The 70:20:10 Institute, uncovers how performance support brings learning and working closer together. The demand for access and support for learning in the daily flow of work has led to increased focus on mobile learning solutions and ‘microlearning’.

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Product Knowledge Training: Creating and Implementing a PKT Plan

Infopro Learning

Providing your employees with a comprehensive product knowledge training program can help your employees gain the knowledge they need to exceed customer expectations every time. Infopro Learning has more than 25 years of experience creating learning solutions to help industry leaders solve business challenges.

Knowledge 380
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Developing a Results Driven Curriculum

This ebook outlines 5 critical steps to develop learning solutions that will help you achieve the most ambitious objectives. A well-designed learning curriculum develops and nurtures skills needed to achieve organizational and business goals with the most effective and engaging set of experiences.

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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Agile Microlearning Explained

Learner engagement and retention doesn’t have to be a mystery. Cognitive science theories already supply the answers. Learn how OttoLearn packages them into a single platform you can use to deliver microlearning based reinforcement training, and go beyond completions to focus on outcomes.