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Customer Service Training Mistakes to Avoid

Infopro Learning

One of the most effective tools your company can utilize to improve customer experiences is your customer service training programs. Effective customer service training can significantly improve the quality of service your organization’s employees provide. Using a One-Size-Fits-All Approach.

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Employee Buy-In for New Technology Adoption

CourseArc

Employee Buy-In for New Technology Adoption. It doesn’t matter how large or small your organization is, digital transformation projects – whether updating old technologies or adopting new ones – have a 70% chance of failure. Yet, adoption from employees is often slow and reluctant, if at all. Successful Technological Adoption.

Adopt 243
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4 Ways to Improve Your Product Knowledge Training Programs

Infopro Learning

Over the last year and a half, organizations have been making changes to their products and services to better meet evolving customer needs. In addition, having the ability to answer any questions is critical to delivering quality customer service. However, L&D trends and strategies have also recently changed.

Knowledge 410
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Roses are red

E-Learning Provocateur

For example, if we refer to the Tap furnaces unit of competency documented by the Australian Department of Education, Skills and Employment, we see elements such as Plan and prepare for furnace tapping and Tap molten metal from furnace. It is something that is performed. Our friends in vocational education have already this figured out.

Reference 363
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12 Ways to Get the Most Out of Your Authoring Tool

Knowing what you need from an eLearning authoring tool can be hard, especially when there are so many options on the market. gomo’s new ebook aims to save you time and hassle by identifying 12 must-have authoring tool features.

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Transforming to a Strategic L&D Operating Model With Infopro Learning’s Managed Learning Services (MLS)

Infopro Learning

Transparency Market Research (TMR) report states that managed learning services provide a wide range of expertise while reducing training costs by 15% to 20%. This helps to reduce costs and create greater scalability in their service delivery. #2. Design excellence framework, along with dedicated COEs and R&D investment.

Services 221
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The Future of ELearning in 2015

LearnDash

MOOCs are still here (no surprise), Tin Can API is gaining in adoption, and new platforms (such as WordPress ) are being leveraged for online course creation. Investors are going to want to have a better idea of how to recoup their investment, and part of that includes monetizing the service in some capacity.

eLearning 263