Analyzing the ROI of Social Media in Training | Social Learning Blog
Dashe & Thomson
MAY 2, 2011
In “ 3 Benefit Measures – The ROI of Internal Social Media Networks ”, Kaplan demonstrates, with reference to a number of recent studies, that internal social media really does bring big dividends in terms of, well, dividends. As she writes: “A recent Gallup study found that firms with engaged workforces have 2.6 Properly d.
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