Remove Analytics Remove Articles Remove Picture
article thumbnail

How to Create a Successful Customer Service Training Program

Infopro Learning

In this article, we will discuss the strategy to create a successful customer service training program. Customer analytics and in-depth knowledge of your target audience play a key role in developing a successful customer service program. can help you to get a clear picture of your workforce’s existing scenario.

article thumbnail

#DevLearn 2012: Kapp Presentation Resources

Kapp Notes

Pictures from the Gamification Workshop. Posing for a picture with former student Xiaomei (Ivy) Sun who is creating a lot of elearning in China. 2011) A meta-analytic examination of the instructional effectiveness of computer-based simulation games. Here are my slides from my presentation. Reference: Sitzmann, T.

DevLearn 242
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Are Analytics and Business Intelligence the Same Thing?

BlueVolt

Your data impacts your business, but do you review that information using analytics or business intelligence (BI)? Understanding the distinction between these two concepts proves critical, especially when considering vendors that offer analytics and BI tools.

article thumbnail

The Essential Guide to Learning Analytics in the Age of Big Data

Lambda Solutions

Download The Essential Guide to Learning Analytics in the Age of Big Data and keep it as your eLearning secret weapon! This article is designed to be your A-to-Z guide to learning analytics. Use this as a valuable resource to successfully initiate a learning analytics approach within your company. Introduction.

Analytics 130
article thumbnail

Tin Can: My First impressions from mLearnCon 2012

Upside Learning

While elaborating and discussing the bigger picture and vision of Tin Can, the following examples came out which explain the potential use of such an API: One particular example which stayed with me very clearly was to take a case of a successful sales performer in an organization. How will Tin Can help?

ADL 243
article thumbnail

We got into the weeds on content and learning analytics at ATD 23

Rustici Software

For those that couldn’t make it, this article originally published on the ATD blog , is a handy summary of what we talked about. Learning Analytics The Big Picture: Business Impacts of Your Learning Programs Your learning analytics and how your training programs correlate with other business metrics can tell a powerful story.

article thumbnail

Tackling Wicked Problems Using an Iterative Approach

ID Reflections

Peter Recently, while doing a keyword search for complexity , I stumbled across an article called Wicked Problems. The first paragraph of the said article caught my attention. The article further elucidates the characteristics of wicked problems. It is linear, logical, and analytical.

Problem 158