eLearning Industry

FEBRUARY 13, 2020

Customized customer service training programs will ensure that specific customer queries are properly addressed delivering a lasting experience. Read the article for more useful insights. This post was first published on eLearning Industry.

Customer Service 108

Customer Service Services Custom Program 108

Infopro Learning

OCTOBER 28, 2020

In this article we will share with you some the top reasons microlearning has become one of the best strategy’s organizations can use to engage modern learners. Increased Knowledge Retention. In Closing.

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microlearning Corporate eLearning Blended Learning Solution 419

Infopro Learning

JANUARY 20, 2022

Today’s volatile business environment necessitates organizations to continuously train their workforces to maintain their competitive edge and provide exceptional customer service. This article will discuss why custom eLearning development is the right choice for your organization.

Custom eLearning Development 393

Custom eLearning Development eLearning Developer Custom Develop 393

Spark Your Interest

APRIL 1, 2025

Customer Service Handling Difficult Customer Service Scenarios This sample of our Articulate Rise examples is a course on Handling Difficult Customer Service Scenarios. If you want to know more about recent and upcoming Rise features, this article includes more detailed information.

Sexual Harassment Training 100

Sexual Harassment Training Examples Articulate Harassment Training 100

LearnDash

NOVEMBER 21, 2023

This article was originally published on Restrict Content Pro. Giving sub-par customer service Customer service is quite simply one of the most important aspects of running a membership business, but the truth is that it can be hard to come by.

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Site Customer Service Trust Community 278

Infopro Learning

FEBRUARY 19, 2020

This has led to an increase in jobs that require people-oriented skills such as leadership development and customer service. In a recent article by Forbes, it was mentioned that the workforce of the future is looking for opportunities at organizations that will help them grow their skills. Employees want to learn more at work.

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IBM Analytics Survey eBook 309

Infopro Learning

FEBRUARY 28, 2020

In this article, we are going to share with you some of the most effective strategies that can help your remote teams reach their full potential and empower them to perform better. This makes sense if you consider the fact that employees are 75% more likely to watch a video than they are to read documents, emails or articles online (3).

Compliance Training 294

Compliance Training Blended Learning Micro-Learning Case Study 294

Infopro Learning

FEBRUARY 5, 2020

This greatly improves customer experiences and can improve your sales team’s abilities on many levels. In this article, we are going to share with you why product knowledge training can be a game-changer for your business. Equip Employees with Essential Knowledge.

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Knowledge Product Productivity Games 305

Infopro Learning

JULY 11, 2017

In this article, I’ll share 9 budget-friendly ways that you can revitalize your online training content. As a result, you’re able to customize the online training content to help them achieve their learning objectives. Has your online training gone sour? Curate And Integrate Third-Party Online Training Content.

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Compliance Training Budget Authoring Tools Content 280

Infopro Learning

MARCH 28, 2019

In this article, we’ll look at new data gathered by the HR analysis firm The Fosway Group on continuous learning models. This approach to continuous learning can be applied across your learning organization, from onboarding new employees, customer service training to product knowledge training.

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Program Survey Social Learning Report 284

LearnDash

DECEMBER 19, 2023

This article was originally published on Restrict Content Pro. Audit your product and processes If you want to increase your revenue, keep your product (membership content and website), marketing, customer service, and purchase processes in top shape. You could upsell custom designs. It’s time to tighten those bolts!

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Tips Site Social Media Gamification 279

Association eLearning

JANUARY 3, 2018

If the learner works in customer service, they probably don’t need to know how to do payroll. Maybe they want to get out of customer service and are interested in it. Note that this post was inspired by an article in td magazine written by Jillian Douglas and Shannon McKenzie.

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Learning Objects Version Customer Service Learning Objectives 196

Matrix

JULY 13, 2022

Good customer service is key to a successful business. Happy customers equal profit whether you work in retail, tourism, or web development. However, offering an excellent product or service is not enough to ensure customer satisfaction. The undeniable importance of stellar customer service.

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Customer Service Compliance Training Ideas Services 74

Infopro Learning

JANUARY 11, 2022

A product’s quality combined with its usability significantly impacts customer satisfaction. This article will unpack what product knowledge training is, why it is important, and how to implement it. Product knowledge training facilitates the ease-of-use aspect. Let’s begin. What is product knowledge training?

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Knowledge Product Productivity Train 221

eLearning Industry

JANUARY 19, 2024

In this article, we explore how generative AI has the potential to supercharge personalized pathways, revolutionizing fields ranging from education and healthcare to entertainment and customer service. This post was first published on eLearning Industry.

Personal 124

Personal Personalization Trends Customer Service 124

Infopro Learning

MARCH 20, 2018

In this article, I’ll share 8 tips to create branching scenarios that resonate with your geographically dispersed workforce. . For instance, the customer service associate must interact with the customer in order to identify the issue. Relevancy is the key to online training success.

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Authoring Tools Case Study Tips Create 235

LearnDash

SEPTEMBER 18, 2013

They also offer eCourses, allowing you to develop your skills in web design, Microsoft Office, and Customer Service. About the Author of this Article. With these five companies, distance learning prides itself as the future of education mobility. That said, where do you think this new trend is going?

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Distance Learning Player Authoring Tools iPad 243

Infopro Learning

MAY 1, 2018

In this article, I’ll highlight 8 unexpected ways to incorporate serious games into your online training strategy. Customer Service Scenarios. Customer service staff often serves as the face of your organization. They are the ones who deal with customer concerns and ensure the best possible customer experience.

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Compliance Training Games Online Simulations 193

Infopro Learning

JANUARY 29, 2020

A well-defined onboarding plan can help you identify the right employees required for various business roles, whether it is leadership development , product knowledge training or customer service. Reduces Employee Attrition.

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Effectiveness Case Study Study Reputation 251

Infopro Learning

JANUARY 25, 2017

In this article, I’ll explore 7 ways that online training can help you fill performance gaps in your organization. For example, customer service associates can access active listening and communication simulations to improve those skill sets. Are you thinking about investing in custom online training?

Compliance Training 170

Compliance Training Performance Support Performance Custom eLearning Development 170

Infopro Learning

MARCH 27, 2018

In this article, I’ll share 9 tips to create eLearning content that stands the test of time. For example, employees may still encounter the same customer service issues, or sales hurdles that prevent them from hitting their monthly targets. Do your online resources have a long shelf life?

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Compliance Training Authoring Tools Tips Content 193

Attensi

OCTOBER 14, 2024

Match the solution to the problem Before going out and reading articles, watching videos, and paying for online courses my advice would be to think critically about your specific needs and problems. Read more Customer service: The fitness industry’s ultimate strength test Read more Emotion – the ultimate L&D game-changer?

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Director Management Case Study Social Networks 104

Gyrus

SEPTEMBER 24, 2018

We’re proud that our dedication to learning management technology and customer service has been recognized by the training industry”. About Gyrus. Gyrus Systems is the one-stop solution for the efficient management of any size training program. The company is headquartered in Richmond, Virginia. About Training Industry, Inc.

Learning Portal 140

Learning Portal Portal LMS Industry 140

CourseArc

APRIL 19, 2023

The voicebot at the other end of the customer service line gets you results, without waiting or push-button menus. In this article, we’ll describe the standard text to speech meaning and list some of the populations who benefit from TTS. Siri points out your next turn in an unfamiliar town. In 2021, nearly a quarter of U.S.

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Text-to-Speech Authoring Tools Voice Sound 235

Avilar

AUGUST 7, 2024

For example, instead of looking for marketers with strong writing skills, ask about ghost-written thought leadership articles that were accepted for publication. Instead of asking an accountant if they can do pivot tables, find out how they have improved the efficiency of a finance process.

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Skills Benefits Business Management 82

LearnDash

APRIL 11, 2024

This article was originally published on Restrict Content Pro. After all, you are building your membership site to maintain customers, not to lose them. Membership refunds might be the last thing on your mind. But membership refund requests do happen, and it’s important to know how to manage them. It’s important to figure out why.

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Management Site Policies Custom 278

TOPYX LMS

JULY 24, 2017

In the article Top Learning Trends for 2017 (according to the experts) , Kapp wrote, “Once again this year, I’ve seen increased interest in gamification and games for learning and I am not alone. These are ranging from checking out a large piece of equipment to helping someone be empathetic towards others in the customer service realm.

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Trends Online Learning Product Productivity 182

Gyrus

OCTOBER 7, 2021

We believe our innovative product design and personalize customer services is very appealing to training managers seeking Learning Management Systems (LMS).” Read the article at [link] About Gyrus Gyrus Systems is a one-stop solution for the enterprise learning management (LMS) of any training program.

LMS 130

LMS Companies Enterprise Learning Management System 130

Gyrus

OCTOBER 7, 2021

We believe our innovative product design and personalize customer services is very appealing to training managers seeking Learning Management Systems (LMS).” Read the article at [link] About Gyrus Gyrus Systems is a one-stop solution for the enterprise learning management (LMS) of any training program.

LMS 130

LMS Companies Enterprise Learning Management System 130

Gyrus

OCTOBER 7, 2021

We believe our innovative product design and personalize customer services is very appealing to training managers seeking Learning Management Systems (LMS).” Read the article at [link] About Gyrus Gyrus Systems is a one-stop solution for the enterprise learning management (LMS) of any training program.

LMS 130

LMS Companies Learning Management System Enterprise 130

TalentLMS

NOVEMBER 18, 2020

In this article, we’ll discuss why hard skills are essential to employee training and highlight the most important ones. Examples of hard skills include computer software competence, specific technical qualifications, customer service, tax accounting, etc. Customer service skills. But what about hard skills?

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Skills Cloud Computing Customer Service Train 98

TOPYX LMS

APRIL 27, 2017

LMS ideas that are engaging stir up a passion for learning, even if the learning is centered on subjects like customer service or safety procedures. Our article How to Make Training Fun with an LMS says, “The word ‘games’ is essentially synonymous with ‘fun.’ 5 LMS Ideas to Implement this Week.

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LMS Ideas Learning Management System Social Learning 164

Arlo Training & Events Software

NOVEMBER 3, 2024

For example, if you’re conducting a session on customer service skills, start with a prompt like, “What’s the hardest part of a customer interaction?” Related article: 9 best online training software solutions for training providers and in-house teams 5. and let participants add their responses.

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Case Study Activities Ideas Diversity Training 52

Learnnovators

DECEMBER 21, 2022

In this article, we offer some pointers on how to overcome those. To take another example, let’s say we’re talking about customer service training for your support staff. That they are not a mere cost center in-charge of keeping the LMS populated with courses, but rather a critical division that’s worth its weight in gold.

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Teams Metrics Compliance Training Behavior 246

Tesseract Learning

FEBRUARY 12, 2021

In this article, we will look at four ways to improve the interactivity of eLearning courses. The scenarios can be on selling a product or service, a customer service scenario, a frontline office scenario, etc. eLearning courses can be more engaging when they have interactivities and no dull moments for the learners.

Interactive 139

Interactive Custom eLearning Development Course eLearning 139

Tesseract Learning

FEBRUARY 16, 2022

This article showcases 5 examples of scenario-based learning. The scenarios can be related to a day-to-day office scenario, product or service sale to a prospective customer, customer service experience or insight, particular skill development, team-building exercise, resolving common business issues, etc.

Compliance Training 98

Compliance Training Examples Effectiveness Customer Service 98

TalentLMS

JULY 24, 2023

They ensure customer satisfaction, loyalty, and retention. In this article, we will explore effective strategies for supporting your customer support team, focusing on open communication, teamwork, motivation, training, and work-life balance. They experience higher job satisfaction, which reduces the likelihood of turnover.

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Performance Support Support Teams Custom 93