Articles Customer Service Tutorial 
Association eLearning
MAY 11, 2016
If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” If you’d like to learn more, check out this article from eLearning Industry. That’s where my brain goes when I hear “eLearning,” and I have fond memories of it.
eFront
MAY 16, 2017
In this article, we’ll share 8 ways to simplify complex concepts in online training. For example, you discover that you need to improve customer service task proficiency. Are your online training courses easy to digest or hard to decipher? This will help you improve knowledge retention and your corporate eLearning ROI.
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Dynamic Pixel
AUGUST 30, 2022
This article goes over the steps that need to be taken when creating content for your next blog post or website. Ultimately, it’s important to find a company that has a strong track record of providing great customer service and meeting clients’ needs. The Best Companies to Work With For Education E-Learning.
Infopro Learning
MARCH 27, 2018
In this article, I’ll share 9 tips to create eLearning content that stands the test of time. For example, employees may still encounter the same customer service issues, or sales hurdles that prevent them from hitting their monthly targets. Develop How-To Guides And Online Training Tutorials.
LearnDash
DECEMBER 19, 2023
This article was originally published on Restrict Content Pro. Audit your product and processes If you want to increase your revenue, keep your product (membership content and website), marketing, customer service, and purchase processes in top shape. You could upsell custom designs. Do you create video tutorials?
Infopro Learning
JANUARY 25, 2017
In this article, I’ll explore 7 ways that online training can help you fill performance gaps in your organization. For example, customer service associates can access active listening and communication simulations to improve those skill sets. For example, a 3-minute task tutorial that highlights every step of the process.
TechSmith Camtasia
JUNE 27, 2017
Shep Hyken, in his article written for Forbes about trends in customer experience , advises brands to “realize the power of word-of-mouth marketing. Be so amazing that your customers want to tell everyone about their experience. Customer service is the new marketing.”. We’d love to hear about it.
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