This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” If you’d like to learn more, check out this article from eLearning Industry. That’s where my brain goes when I hear “eLearning,” and I have fond memories of it.
Since, consumers nowadays demand ‘personalization’, businesses are readily following this approach to make a product or service more endearing to the target audience. The interaction that happens between the trainer, learner and the learning content (gamification, blended learning, quizzes, tutorials, adaptive learning etc).
In this article, I’ll share 8 tips to help your sales employees seal the deal and improve customer satisfaction. They have to articulate why the product or service is worth the investment and convince the customer that the price is right. That problem is the real reason why the customer is interested in your product.
Another investment is when companies are adapting new technologies to their products and services. This article goes over the steps that need to be taken when creating content for your next blog post or website. Determine what kind of services they offer, their size and scope, and how much they charge for their services.
When we asked new customers about what they were looking for, they overwhelmingly responded that video tutorials were the place to start. The Problem. When I first started at Unbounce, we had a healthy Knowledge Base filled with mostly text-based support articles, but people were primarily responding to the ones with video.
This article was originally published on Restrict Content Pro. This content includes anything that helps solve problems or provides advice, inspiration, materials, or entertainment members need to succeed in their own goals. Check your subscriptions and services to be sure that the plans you’re paying for match your needs.
But I had a problem… Although I’d built an occasional website with HTML beginning 15 years ago, I needed to spend my time and energy building an income…not coding websites. In this article, we wanted to provide a list of some of our favorite WordPress training resources to make that learning curve more manageable.
Are your online tutorials looking a bit drab? In this article, we’ll share 8 tips to jazz up your online tutorials in eLearning, regardless of your eLearning budget. How To Jazz Up Your Online Tutorials In eLearning. Online tutorials simplify complex tasks and topics. Online tutorials can be boring.
In this article, I’ll explore 7 ways that online training can help you fill performance gaps in your organization. For example, customer service associates can access active listening and communication simulations to improve those skill sets. For example, a 3-minute task tutorial that highlights every step of the process.
This article was originally published on Restrict Content Pro. For example, if a member can save real money on the products, services, or software that they already want or need, it becomes a no-brainer to sign up for your membership. This is particularly true for content that solves very specific problems.
Image from Tuaw article.). Just like Studio ‘09, Storyline is supported by a knowledgeable customer service base that can help users with any problems or concerns. After watching the set of tutorials available on Camtasia’s website, inexperienced users will be able to easily create great elearning courseware. What is it?
Video tutorials, blogs, and technical documentation are just some of the different ways you can provide users of your product with the help they need to be successful. He has created tutorial videos for a variety of projects, including Camtasia. Is there a problem they’re trying to solve? What are they trying to do?
Consumers are no longer limited to purchasing goods and services from local businesses. Shep Hyken, in his article written for Forbes about trends in customer experience , advises brands to “realize the power of word-of-mouth marketing. Customer service is the new marketing.”. Use screen recording to humanize your team.
Communication, problem-solving, and time management are just a few of the talents that your employees need to overcome work-related challenges. In this article, we’ll highlight 7 skill-building activities that are just right for customer service online training. 7 Skill-Building Activities For Customer Service Online Training.
Customers feel anxiety when they try a new product or service. TechSmith Customer Education Manager, Doug Brunner believes customer education content is about more than training or tutorials — but about helping users help themselves. Trainers know that the best training content has a specific goal and solves a particular problem.
Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore.
A knowledge base is a set of organized information about your product or service that a reader can go through to learn about said product or service or how to solve related problems. It is usually a collection of articles with images, videos, and text included. This first step will prime your article for success.
One that is likely to catch an eye is “Capterra” The problem with the listing is that for folks seeking an alternative to Moodle, they are likely to think that every system on the list is a)Open Source – as Moodle is, b)100% Free. It also due to service providers who can customize Moodle, for a fee. .
In this article, we’ll review what AR-based remote assistance is and cover a few ways it’s being used. . According to Gartner’s Future of Field Service , more than 50% of field service management deployments will include mobile augmented reality collaboration and knowledge-sharing tools by 2025. Meet AR-based remote assistance.
This article will explore the diverse capabilities of LMS integrations and how they are revolutionizing the educational landscape, thereby empowering institutions and learners alike. Compatibility Issues Resolve compatibility problems by choosing integration solutions compliant with current standards and technology.
This article will explore the diverse capabilities of LMS integrations and how they are revolutionizing the educational landscape, thereby empowering institutions and learners alike. Compatibility Issues Resolve compatibility problems by choosing integration solutions compliant with current standards and technology.
This article will explore the diverse capabilities of LMS integrations and how they are revolutionizing the educational landscape, thereby empowering institutions and learners alike. Compatibility Issues Resolve compatibility problems by choosing integration solutions compliant with current standards and technology.
In this article, I’ll share 7 online sales training tips that can help your sales team seal the deal. Your sales team needs to know the ins and outs of every product, hone their customer service skills, and master the fine art of negotiation in order to do their job effectively. This is otherwise known as a task analysis.
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation. Adaptability.
In this article, we’ll dive into the different types of LMS platforms and guide you through the key factors to consider when choosing the right one for your needs. With Software as a Service (SaaS), you simply subscribe (typically monthly), and the LMS provider handles everything else. 4 types of learning management systems 1.
This article explores eight competency-based training case studies from Ninja Tropic, each demonstrating how modern learning techniques drive business impact. Ninja Tropic developed hundreds of microlearning modules featuring short videos, expert-led tutorials, and interactive quizzes. What is competency-based training?
Avaya, a global provider of business collaboration and communications software and services, created a video library of resources for customers and employees. Avaya’s video articles receive significantly more page views than their text-based articles. The Problem. About Avaya. Using YouTube for training.
It aims to solve problems of online education by looking at the data , which is most often collected by the Learning Management Systems (LMS). Studies have shown that online learning could have numerous issues, such as low completion rates, retention problems, and lack of accessibility. The second trend is Data-centric Learning.
With proper technical training, employees work more efficiently while reducing the risk of errors or problems. Basic computer skills Software tutorials Data analysis Coding Troubleshooting Analytics Or anything else relating to technology used on the job. This could include any of the following skills.
According to Wyzowl’s State of Video Marketing Survey 68% of people say they’d like to learn about a new product or service by watching a short video. Wyzowl’s research reveals that video is much more desirable than text-based articles (15%), infographics (4%) presentations (4%) ebooks, or manuals (3%) for learning information.
11 Customer Education Examples and Best Practices to Elevate Customer Experience When customers truly understand your products or services, they become more engaged, loyal, and likely to refer others. Customer education content is any material designed to help customers better understand and utilize your products or services.
Case in point: there's a lot of information — typically hidden away in FAQs, User Guides, and Terms of Service — that might better serve your clients (and you) in a learning module. You're investing in their success by teaching them how to excel when it comes to your product or service, and customers respond well to that. Teach them.
You can use microlearning resources to explain how to deal with a specific issue, challenge, or problem that your employees may face as part of their work. This article will discuss 4 ways to integrate videos with microlearning resources to provide an effective and engaging learning experience to your learners.
You can use microlearning resources to explain how to deal with a specific issue, challenge, or problem that your employees may face as part of their work. This article will discuss 4 ways to integrate videos with microlearning resources to provide an effective and engaging learning experience to your learners.
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management. Negotiation. Adaptability.
In this article, we’ll be discussing a very specific slice of digital retail transformation: how we overhauled and modernized the communication and training infrastructures of two multinational retail brands that each have tens of thousands of store employees. An Overview of Legacy Retail Training and Communication Problems.
This article will answer these and many more questions. What is your initial thought behind your product or service? People are more likely to upgrade to a higher plan for your services. Case studies of people and how they solved a problem. Webinars and video tutorials build a stronger rapport. Certificates.
In a February 2022 Forbes article , Joblist CEO Kevin Harrington observed that “with the rise of remote work and interviewing, it’s never been easier for employees to switch jobs in search of greener pastures.”. Customer Service : For many businesses and organizations, excellent customer service distinguishes them from the competition.
In this article, you will learn everything you need to know about how to create an online course. If people see that you are solving a significant problem for them and that they will learn new skills, they will want to buy your course. A successful course always: – Solves problems for others. – Health and related services.
8 Way #8: Start Offering Coaching Services. As a course creator you will have the opportunity to design a curriculum that is adapted to a demographic’s group needs and either help them improve their skills, overcome a problem, or achieve their biggest personal or professional goal. Table of contents. 4 Way #4: Sell Physical Products.
In this article, we’ll cover: What is a High-Ticket Online Course The Characteristics of a High-Ticket Course How to Attract and Enroll Clients into a High-Ticket Course If you are a course creator, entrepreneur, and online business owner, or consider yourself a beginner in the journey of becoming one, this resource is for you.
Right now, it’s hard to imagine that classroom-based training will ever happen again, but it’s still an effective training tool, especially when you want learners to try out scenarios and work out problems as a team. We cover this and much more in our Blended Learning article. Virtual instructor-led training. Blended learning.
In this article, we explore Tahoe, an Open edX SaaS solution, and how it simplifies and enhances the eLearning experience. Enter Tahoe by Appsembler, a Software-as-a-Service (SaaS) solution designed to streamline and enhance the Open edX experience. These insights help in refining course content and improving overall learning outcomes.
Step-by-step instructions that empower customers to solve problems independently. It’s a strategic process of providing valuable information to customers online to help them get the most out of your product or service. What is Customer Education? Customer education is more than just traditional online customer training.
We organize all of the trending information in your field so you don't have to. Join 59,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
Let's personalize your content