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An effective customer training program can also expand your customer base, improve customer satisfaction, increase customer loyalty and reduce churn. This article presents a directory of over 75 customer education experts, who you can reach out to at any point and get advice on how to create a successful customer training program.
Blake Proberts is joined on the Strategic L&D Podcast by Josh Cardoz—an independent Digital Learning Strategist with over a decade’s experience helping organisations go digital the right way. link] This article is a transcript of a podcast first published in November 2022. Tell me about yourself and your background.
Blake Proberts is joined on the Strategic L&D Podcast by Josh Cardoz—an independent Digital Learning Strategist with over a decade’s experience helping organisations go digital the right way. link] This article is a transcript of a podcast first published in November 2022. Tell me about yourself and your background.
He can be found on Twitter as @LearnNuggets, on LinkedIn, or around learning and development communities teaching and facilitating workshops where he writes articles, reviews and shares tutorials. For many years now, you have been inspiring the community with your insights on e-learning technologies, platforms, tools and tips.
And second, if you’re the kind of person who’d rather watch and listen to the interview than read the transcription, just scroll on down to the bottom of this article to watch the video version. Download our FREE Guide to Writing Learning Objectives. Convergence Training are workforce training experts.
By Rachel Walter Artificial intelligence (AI) is making waves in Learning & Development (L&D), offering organizations more than just faster course creation or reduced training costs, even if that is what the Fosway research shows is top of mind 1 (Fosway, n.d.). How can you know if your organization is ready to embrace AI?
Summer’s ending, which means the end of 2024 draws closer and closer—and now’s the perfect moment to take the true measure of your L&D program’s health. How are your people progressing? Are your initiatives still aligned with business goals, so learning can be as impactful as possible? Start by checking vital signs.
After all, customer training is more than just tutorials or guides. When customers know how to use your product or service, they stick around. They become your biggest fans. They become your biggest fans. What you’ll find in this article: What is customer training? But how do you achieve that? Lets dive in.
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