CourseArc

APRIL 19, 2023

The voicebot at the other end of the customer service line gets you results, without waiting or push-button menus. Siri points out your next turn in an unfamiliar town. Google Assistant scours the internet for directions on grilling salmon, and reads them to you while you work. in articulatory synthesis.

Text-to-Speech 235

Text-to-Speech Authoring Tools Voice Sound 235

Tesseract Learning

JUNE 15, 2021

But in addition to this, they also must focus on excellent communication, top-notch customer service, and exemplary brand value. Product or Service Intelligence. The frontline must know every detail about your products or services, changes, updates, upgrades, and more.

Help 122

Help Blended Learning Diversity Training microlearning 122

Learning Pool

JULY 14, 2022

Working across a range of authoring tools, including Articulate Storyline and their own Adapt Builder , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the suitable medium and format for the job and create experiences that deliver a real business impact.

Custom eLearning Development 95

Custom eLearning Development Diversity Training Providers Brandon Hall 95

Learning Pool

NOVEMBER 14, 2022

Working across a range of authoring tools, including Articulate Storyline and their own Stream Authoring , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the right medium and format for the job and create experiences that deliver a real business impact.

Custom eLearning Development 95

Custom eLearning Development Content Developer Diversity Training Brandon Hall 95

Learning Pool

OCTOBER 1, 2021

Working across a range of authoring tools, including Articulate Storyline and their own Adapt Builder , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the right medium and format for the job and create experiences that deliver a real business impact.

eLearning Tools 95

eLearning Tools Blended Learning Best eLearning Authoring 95

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

Performance Support 93

Performance Support Support Teams Custom 93

Learning Pool

AUGUST 9, 2022

In the last year, it has featured on 17 eLearning Industry lists for excellence in its field, received Gold at the 2021 Brandon Hall Excellence Awards, for Best Advance in Learning Technology Implementation and double Gold in the Stevie Awards for Outstanding Customer Service. .

Mobile Learning 92

Mobile Learning Diversity Training Custom eLearning Development Mobile 92

Learning Pool

JULY 23, 2021

Working across a range of authoring tools, including Articulate Storyline and their own Adapt Builder , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the right medium and format for the job and create experiences that deliver a real business impact.

Custom eLearning Development 98

Custom eLearning Development Compliance Training Providers Custom 98

BigTinCan

APRIL 10, 2020

Sellers need content that helps them articulate the value of their solution, or else buyers will look toward a competitor with a better grasp of their messaging. This includes customer success teams, field service technicians, in-house technical support teams, account executives, and more. . Which metrics measure success? .

Specialist 111

Specialist Sales Coaching Customer Service 111

CLO Magazine

JULY 6, 2021

Vision/mission articulates goals/tactics. The response can then be aligned to immediate customer need without waiting for management intervention. Ever increasing customer service skills. Seemingly magical park design, crowd flow and customer service. He focused on purpose. The result? The result?

Effectiveness 110

Effectiveness Management Performance Support Behavior 110

Schoox

MAY 11, 2021

All it needs to do is articulate a message to the learner. Let’s say you buy customer service training for your workforce. Using that pre-built customer service course to teach all the basic mechanics and foundational elements saves you from spending hours building that course yourself.

Organization 98

Organization Content Training Train 98

EthosCE

SEPTEMBER 30, 2020

If your objective is to increase learner engagement, EthosCE offers the ability to customize welcome emails and remind them of course schedules and necessary tasks for completion. EthosCE also supports dynamic content creation, including multimedia content using applications like Adobe Presenter, Captivate, and Articulate.

Learning Objects 98

Learning Objects Learning Objectives Association Learning Management System Help 98

Paradiso Solutions

AUGUST 3, 2020

It offers 5000+ on demand online employee training videos covering every business training topic, including communication skills, leadership and management, sales and customer service, compliance training, anti harassment, and more. They can run, save, and schedule a wide range of custom reports.

Blended Learning 98

Blended Learning LMS Harassment Training Compliance Training 98

The Logical Blog by IconLogic

SEPTEMBER 21, 2016

Adobe Captivate, the DominKnow suite, Lectora, and Articulate Storyline all offer publishing capability for xAPI.   Real world example:  ZingTrain, the training and consulting arm of the Zingerman's Community of Businesses, is building customer service training modules for their employees and to sell to their clients.

xapi 100

xapi Free Adobe Captivate eLearning Consultant 100

Avilar

DECEMBER 1, 2021

Once you’ve articulated where you are with your program and resources, create your performance management system capability checklist to help you focus on what you really need. When you get close to deciding, talk to others who use the vendor and its software to understand what level of customer service and technical support you can expect.

Performance Support 93

Performance Support Performance Software Management 93

Thinkdom

FEBRUARY 5, 2024

For example, in a course on customer service, a scenario where a frustrated customer is calmed and satisfied by a skilled representative can evoke empathy in learners, helping them understand the importance of effective communication and problem-solving. Empathy is key in understanding complex topics.

Storyboard 105

Storyboard Custom eLearning Development Content Developer Diversity Training 105

TalentLMS

APRIL 12, 2023

They should be able to justify the cost within the market and articulate the ROI customers will see when they use your product or service. How do you calculate the final price for the customer? Who should customers turn to if they have trouble with the product? How does the product support these values?

Product 92

Product Productivity Knowledge Sales 92

CLO Magazine

MARCH 22, 2021

Business measures can clearly articulate a problem or opportunity. In some situations, there is a clear business measure, such as excessive turnover of critical talent, inadequate customer service, excessive discrimination complaints by employees, excessive unplanned absenteeism or a decline in productivity.

Case Study 91

Case Study ROI Analysis Conversation 91

Limestone Learning

SEPTEMBER 30, 2021

Gwen has over twenty years of experience in training and development, customer service supervision and quality assurance initiatives. will show you how to use Articulate Storyline to determine these concepts, but the concepts are universal and can be used with the authoring tool of your preference.

Free 137

Free Diversity Training Brandon Hall Compliance Training 137

Elucidat

OCTOBER 16, 2020

It also offers great customer service and support. Articulate Storyline 360: this well-known authoring tool provides a clean and simple approach to content creation. Absorb LMS. Absorb is a cloud-based LMS training system. This platform combines forward-thinking technology that’s built to scale with organizations. Canvas LMS.

Compliance Training 98

Compliance Training LMS Authoring Tools Software 98

CLO Magazine

SEPTEMBER 10, 2024

In my journey to provide excellent customer service, I realized that one of the greatest gaps was in the knowledge of customer service agents and decided if we could develop skills and knowledge in them, we could improve customer service. My career started in operations and product implementation.

Metrics 41

Metrics Blended Learning CLO Customer Service 41

Paradiso

SEPTEMBER 12, 2023

Paradiso LMS will load your content smoothly, and it doesn’t matter what authoring tool you use (Articulate, Captivate, Camtasia, Paradiso Composer, etc.). Outstanding Customer Support: Rely on responsive, knowledgeable customer service for uninterrupted operations and swift issue resolution, ensuring customer satisfaction.

Compliance Training 91

Compliance Training Harassment Training Compliance Code of Conduct 91

eLearning 24-7

NOVEMBER 2, 2022

Sure, Articulate had the better location ($$$$$) and bigger booth, but it was the same ol same with them. A vendor is in the customer service business at a trade show. Training Orchestra – If you are interested in what a training management system is, I recommend going to my Learning Library.

DevLearn 88

DevLearn Scanning vendor Docebo 88

Appsembler

FEBRUARY 9, 2024

Boosting Product Adoption : A thorough understanding of the product by sales and customer-facing teams is crucial for increasing product adoption and sales. Enhancing Customer Service : Extensive product knowledge is essential for effective customer service and support, increasing customer satisfaction and loyalty.

Knowledge 52

Knowledge Productivity Product Program 52

learnWorlds

JANUARY 22, 2024

Customers are drawn to products that offer something extra as well – something that’s personalized, so clearly articulating the value of your digital products will enhance their appeal and increase the likelihood of customer engagement and sales.

Product 59

Product Productivity Digital Policies 59

Chronus

AUGUST 16, 2024

It’s not just the loss of time and money, or implementation of the program, but it’s the larger organizational costs: Productivity decline, poor quality of work, employee attrition and disengagement, damaged reputation, poor customer service and the normalizing of failed change. What is The Foundation of Successful Change?

Change 52

Change Metrics Tips Behavior 52

fewStones

JUNE 28, 2024

Professional Voiceover: Includes a voiceover that is clear, articulate, and matches the tone and style of the video. For example, in a video about customer service tips, animated characters can demonstrate scenarios to illustrate effective communication skills.

Trends 52

Trends Benefits Tips Voiceover 52

eLearning 24-7

MARCH 25, 2024

But to assume that the content creator tool that comes with the system is going to match Articulate or dominKnow or even Captivate (which has changed it dramatically) is far fetch. You will need to maintain metrics to find out who is doing a great job, who isn’t and why.

Learning System 81

Learning System System Moodle Open Source 81

learnWorlds

OCTOBER 1, 2024

Most tools are SCORM-compliant and offer templates and customization options to allow for more creativity and personalized learning experiences. Articulate Storyline 360 Articulate Storyline 360 allows you to create highly interactive and customizable online courses with screencasts, video, audio, simulations, and quizzes.

Authoring Tools 52

Authoring Tools LMS Diversity Training Blended Learning 52

IT Training Department Blog

JUNE 8, 2023

If the application being simulated is a customer service application, the simulation should closely imitate the look and feel of the actual application. It’s best to make the simulated environment as close to the real-world environment as possible with scenarios that will hit home for employees.

Simulations 97

Simulations Software Simulation Software Blended Learning 97

learnWorlds

FEBRUARY 12, 2024

Clearly articulate your unique selling proposition (USP) to attract and engage your target audience. Continuously seek ways to improve your products, services, and processes to stay ahead of the competition. Deliver exceptional customer service: Delight your customers by exceeding their expectations.

Guide 52

Guide Diversity Training Forum Learning Objects 52

learnWorlds

FEBRUARY 26, 2021

Customer Service. 3 Customer training. Customer education is any purposeful and organized learning activity (e.g., onboarding) that is designed to impart attitudes, knowledge, or skills to customers by a business or industry. The good news is that they are not price sensitive and pay a lot for course creation.

microlearning 95

microlearning Beginner Authoring Tools Compliance Training 95