Ninja Tropic

MARCH 6, 2025

For example, instead of saying, Employees will improve customer service skills, a SMART objective would be: “By the end of this course, employees will be able to handle customer complaints using a three-step resolution process with 90% accuracy.” . $ Achievable: Keep goals realistic.

Custom eLearning Development 52

Custom eLearning Development Diversity Training Compliance Training Custom 52

Association eLearning

MAY 11, 2016

If a customer service agent has had to sit through dry lecture videos that were filmed ten years ago, which are now online, that may be their image of eLearning.” For example, if you create a course in Articulate Storyline, it will play in any SCORM compliant LMS.

Association Learning Management System 100

Association Learning Management System Blended Learning CD-ROM LMS 100

OpenSesame

SEPTEMBER 24, 2010

Articulate Studio ‘09. Image from the Articulate website.). Articulate Studio ‘09 is an easy-to-use elearning authoring tool that works with Microsoft PowerPoint. The new Quizmaker, in particular, is a welcome addition to the Articulate Studio Suite. Articulate Storyline. What is it? Who is it for? Who is it for?

Authoring Tools 40

Authoring Tools eLearning Tools Compliance Training eLearning Developer 40

The Performance Improvement Blog

DECEMBER 27, 2013

This is an intentional culture a la Edgar Schein ''s three levels: (1) the deep underlying beliefs and assumptions that are often difficult for insiders to articulate; (2) the values and principles that structure action; and (3) the symbols and artifacts that are visible on the surface for all to see. After reading Joy, Inc.

Culture 226

Culture Customer Service Organizational Learning Innovation 226

ProProfs

JANUARY 6, 2022

Articulate 360. Exceptional customer service. Articulate 360. Articulate 360 brings a collection of tools to make eLearning authoring smooth sailing. Articulate 360 comprises a number of award-winning tools, including Storyline 360 and Rise 360. Starts at $770/author/year. Easy content creation. Features. ?

Authoring Tools 52

Authoring Tools eLearning Tools Compliance Training Best eLearning 52

Infopro Learning

APRIL 15, 2024

In customer service training, utilize AI chatbots to mimic customer complaints or inquiries, allowing agents to hone their response skills and provide exceptional service. Gartner forecasts that chatbots will emerge as a leading customer service channel within five years.

Diversity Training 221

Diversity Training Compliance Training Blended Learning Simulations 221

Hurix Digital

JANUARY 6, 2023

In recent years, companies strive to highlight their customer services by opting for customer service training. Overview Of Customer Service Training . Overview Of Customer Service Training . Benefits Of Customer Service Training. It improves customer service skills.

Customer Service 52

Customer Service Custom Services Diversity Training 52

Clark Quinn

MAY 2, 2011

The benefits of more careful articulation of content can go further. We’re already seeing the ability to create custom recommendations (e.g. Amazon, Netflix), and companies are already creating custom portals (e.g. ebooks, mobile web), the importance of more careful attention to content makes sense.

Simulations 169

Simulations IBM Performance Support Engineering 169

Litmos

FEBRUARY 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider. Time Management. Negotiation.

Customer Service 49

Customer Service Compliance Training Services Custom 49

Thinkdom

OCTOBER 30, 2024

Articulate Storyline 360 Known for creating scenario-based elearning with branching logic , Storyline 360 offers tools to build highly interactive modules. This tool’s interactive storytelling capabilities make it ideal for customer service and behavioral training. Pricing : Custom quotes available. Pricing : $33.99/month

Simulations 52

Simulations Custom eLearning Development eLearning Tools Authoring Tools 52

Ed App

SEPTEMBER 15, 2019

Possibly, the business can reinforce this by making sure that some employees have articulated different topics every month. The post Small Business Customer Service Training appeared first on EdApp Microlearning Blog. This can occur during lunch and learn sessions, as well as study activity for the whole team.

Customer Service 40

Customer Service Services Custom Blended Learning 40

Litmos

FEBRUARY 5, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight 8 skills that are often overlooked in customer service online training. . Customer Service Training: 8 Overlooked Skills To Consider. Time Management.

Customer Service 40

Customer Service Compliance Training Services Custom 40

eLearning Brothers

NOVEMBER 15, 2017

So ever since we launched our Customizable Courseware library with source files in Adobe Captivate, Articulate Storyline, and Lectora desktop, we’ve been quietly working on getting those Lectora Online source files ready to rock. Managing Customers. Customer Service. Handling a Difficult Customer. Time Management.

Courseware 107

Courseware Lectora Harassment Training Custom 107

Performance Learning Productivity

MAY 9, 2010

Many other organisations have rebuilt their customer service models to encourage user communities to share knowledge about problems, issues and workarounds as they have found the 'wisdom of the crowds' better serves customers than a small, over-burdened customer help line.

Informal 196

Informal Information Overload Trust Wikipedia 196

eLearning Brothers

JULY 12, 2018

Bill West, Executive Director of Custom Services here at eLearning Brothers, and Dr. Michael Allen, the Founder and CEO of Allen Interactions, discussed these new instructional techniques, and some ideas to increase the quality and effectiveness of eLearning. Common Articulate Storyline Development Mistakes. Watch webinar.

Write Blog 90

Write Blog Articulate Customer Service Director 90

Web Courseworks

NOVEMBER 25, 2016

Authoring systems and custom services galore. Some situations included: Customer service training. Booths led by the 800 guerrilla (eLearning Brothers) and small shops like Torrance learning are examples of the growth of custom services. The moodle LMS tipping point. xAPI gaining more traction.

DevLearn 0

DevLearn xapi eLearning Guild Open Source 0

Maestro

NOVEMBER 30, 2021

As part of a client project, we took a break from Articulate Storyline and Rise— our go-to eLearning authoring tools —and spent time exploring what course development is like in Elucidat to determine our own Elucidat reviews. How Elucidat compares to Articulate Rise. What is Elucidat?

Articulate 52

Articulate Authoring Tools Poll Server 52

CourseArc

APRIL 19, 2023

The voicebot at the other end of the customer service line gets you results, without waiting or push-button menus. Siri points out your next turn in an unfamiliar town. Google Assistant scours the internet for directions on grilling salmon, and reads them to you while you work. in articulatory synthesis.

Text-to-Speech 235

Text-to-Speech Authoring Tools Voice Sound 235

Ed App

OCTOBER 11, 2021

Articulate is a renowned online training software used by many companies around the world. To provide you with more intuitive, flexible, and cost-effective options, we’ve curated a list of Articulate alternatives below. Articulate Alternative #1 – EdApp. Articulate Alternative #1 – EdApp. Cost: Get a quote.

Alternatives 40

Alternatives Articulate Virtual Classroom Authoring Tools 40

Harbinger Interactive Learning

AUGUST 8, 2018

We have serviced our customers with simulated information technology training, product training, business process, and customer service training. And if we come to shortlisting our favorites, Articulate Storyline and Adobe Captivate top the list. Articulate Storyline. Adobe Captivate.

Simulations 49

Simulations Adobe Captivate Captivate Articulate 49

Tesseract Learning

JUNE 15, 2021

But in addition to this, they also must focus on excellent communication, top-notch customer service, and exemplary brand value. Product or Service Intelligence. The frontline must know every detail about your products or services, changes, updates, upgrades, and more.

Help 122

Help Blended Learning Diversity Training microlearning 122

Learning Pool

JULY 14, 2022

Working across a range of authoring tools, including Articulate Storyline and their own Adapt Builder , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the suitable medium and format for the job and create experiences that deliver a real business impact.

Custom eLearning Development 95

Custom eLearning Development Diversity Training Providers Brandon Hall 95

Learning Pool

NOVEMBER 14, 2022

Working across a range of authoring tools, including Articulate Storyline and their own Stream Authoring , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the right medium and format for the job and create experiences that deliver a real business impact.

Custom eLearning Development 95

Custom eLearning Development Content Developer Diversity Training Brandon Hall 95

Learning Pool

OCTOBER 1, 2021

Working across a range of authoring tools, including Articulate Storyline and their own Adapt Builder , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the right medium and format for the job and create experiences that deliver a real business impact.

eLearning Tools 95

eLearning Tools Blended Learning Best eLearning Authoring 95

TalentLMS

JULY 24, 2023

Retaining experienced customer support professionals is crucial as it reduces recruitment and training costs while maintaining consistency in customer service quality. They feel powerful enough to handle any customer inquiries and challenges effectively, leading to higher productivity and efficiency.

Performance Support 93

Performance Support Support Teams Custom 93

Learning Pool

AUGUST 9, 2022

In the last year, it has featured on 17 eLearning Industry lists for excellence in its field, received Gold at the 2021 Brandon Hall Excellence Awards, for Best Advance in Learning Technology Implementation and double Gold in the Stevie Awards for Outstanding Customer Service. .

Mobile Learning 92

Mobile Learning Diversity Training Custom eLearning Development Mobile 92

Learning Pool

JULY 23, 2021

Working across a range of authoring tools, including Articulate Storyline and their own Adapt Builder , Learning Pool’s team of experienced learning and graphic designers work closely with clients to help them find the right medium and format for the job and create experiences that deliver a real business impact.

Custom eLearning Development 98

Custom eLearning Development Compliance Training Providers Custom 98

eLearning Brothers

OCTOBER 12, 2017

Stephen and TGA have developed award-winning game-based solutions that have been used to onboard new employees for sales and product training, security, compliance, processes, customer service, and many other training topics. About your presenters: Bill West is the executive director of custom services at eLearning Brothers.

Compliance Training 116

Compliance Training Blended Learning DevLearn Authoring Tools 116

Learning Visions

MAY 20, 2009

I would imagine it does depend on whom you ask but then as Janet adds - most CLOs dont even know 5 custom development companies. Nornally I would expect names like Blackboard, SCORM, Articulate, BrandonHall, to popup in a survey like this. Free Articulate & Moodle Seminars in Boston and Ch. Isnt that scary?

Brandon Hall 100

Brandon Hall Corporate eLearning eLearning Consultant Moodle 100

BigTinCan

APRIL 10, 2020

Sellers need content that helps them articulate the value of their solution, or else buyers will look toward a competitor with a better grasp of their messaging. This includes customer success teams, field service technicians, in-house technical support teams, account executives, and more. . Which metrics measure success? .

Specialist 111

Specialist Sales Customer Service Coaching 111

Rapid eLearning

NOVEMBER 22, 2011

It was one of the best customer service experiences that I‘ve had in recent years. Whenever I travel I try to set some time aside for informal Articulate jam sessions. I’ll also be doing a free Articulate jam session while in town. Also working on an informal Articulate jam session. Tidbits: What’s left for 2011.

Lesson 79

Lesson Rapid eLearning ASTD Articulate 79

Schoox

MAY 11, 2021

All it needs to do is articulate a message to the learner. Let’s say you buy customer service training for your workforce. Using that pre-built customer service course to teach all the basic mechanics and foundational elements saves you from spending hours building that course yourself.

Organization 98

Organization Content Train Training 98

EthosCE

SEPTEMBER 30, 2020

If your objective is to increase learner engagement, EthosCE offers the ability to customize welcome emails and remind them of course schedules and necessary tasks for completion. EthosCE also supports dynamic content creation, including multimedia content using applications like Adobe Presenter, Captivate, and Articulate.

Learning Objects 98

Learning Objects Learning Objectives Association Learning Management System Help 98

CommLab India

JUNE 5, 2017

Besides these, simulations are used for sales training, customer service training, or business process training. Articulate Storyline. When you want to create branched simulations , look no further than Articulate Storyline. These features are helpful for creating simulations for customer service training.

Simulations 60

Simulations Authoring Tools Software Adobe Captivate 60

STRIVR

FEBRUARY 9, 2021

Top business applications for VR – training for health & safety , operational efficiency , customer service , or soft skills – can all map to a variety of objectives. Articulate the challenge or opportunity. But how do you select the right objective and use case? The benefits of learning in VR.

Business 80

Business Virtual World Metrics Customer Service 80

Kapp Notes

OCTOBER 27, 2015

Nadda: In my work I have always appreciated good vendors who partnered with me to deliver excellent customer service and innovative solutions. Over the years, I have used Exult as a preferred vendor to build custom learning solutions and to build proof of concepts (mobile, learning portal).

Authoring Tools 100

Authoring Tools Conversation Templates Lectora 100

Learning Visions

AUGUST 24, 2007

The group that is active includes people from different backgrounds, including teachers, librarians, a museum guy, and people who work in or have retired various businesses, including customer service, hospitality, and tech related things. The group ebbs and flows and people come and go, which is one of the interesting things about it.

Second Life 100

Second Life Community Moodle eLearning Guild 100